Ana Carolina Takaki AI Agent Evaluator | PT-BR Linguistic Specialist |

AI Agent Evaluation Analyst | AI Trainer

Neon Remote Services

Jan 2022 - Current (4 years 6 months)

🇺🇸 • Review and evaluate autonomous AI agent tasks to ensure logical consistency, completeness, and real-world realism. • Identify missing assumptions, contradictions, unclear decision points, and structural gaps in complex task flows. • Define and refine gold-standard expected behaviors for AI agents across multi-step scenarios and decision frameworks. • Annotate reasoning paths, cause-and-effect relationships, and plausible alternative actions to improve agent evaluation. • Analyze complex systems and policies holistically, identifying edge cases, potential failure points, and unrealistic conditions. • Validate instructions and task setups from a human perspective, ensuring the agent is properly tested under realistic constraints. • Pro

Virtual Assistant

Neon Remote Services

Jan 2019 - Nov 2025 (6 years 11 months)

🇺🇸 • Manage calendars, appointments, and scheduling workflows, ensuring prioritization of high-impact tasks and frictionless daily operations. • Create, update, and organize documents, reports, and spreadsheets with high attention to detail and accuracy. • Handle email communication, customer inquiries, and written correspondence, ensuring clear, prompt, and professional responses. • Support digital workflow optimization by identifying repetitive tasks and applying basic automation practices. • Coordinate tasks, track deadlines, and maintain organized work routines in remote, asynchronous environments. • Provide rapid execution of short tasks, customer support, and problem-solving across diverse operational needs. • Maintain structured do

Customer Success

Neon

Jan 2019 - Current (7 years 6 months)

🇺🇸 • Providing customer support via chat and digital platforms, focusing on problem resolution and ticket management. • Applying Disney’s customer service methods to promote client satisfaction and high standards. • Managing customer relationships to ensure retention and success, increasing loyalty. • Offering technical support and guidance through chat, contributing to continuous service improvement. • Onboarding clients for smooth platform integration and understanding. • Proactively finding solutions with flexibility for different scenarios. 🇯🇵 • チャットおよびデジタルプラットフォームを通じて、問題解決とチケット管理に重点を置いたカスタマーサポートを提供。 • ディズニーメソッドを適用し、顧客満足度を向上。 • 顧客関係を管理し、ロイヤルティ向上を目指し、顧客の継続的な成功を保証。 • チャットを通じた技術サポートと指導により、サービスの改善に貢献。 • オンボーディングを通じて、プラットフォームへのスムーズな統合を促進

Coordinator

ItaBichos Project

Jan 2019 - Nov 2025 (6 years 11 months)

Founder

ItaBichos Project

Jan 2019 - Nov 2025 (6 years 11 months)

Translation & Localization | AI-Assisted

Neon Remote Services

Jan 2019 - Nov 2025 (6 years 11 months)

🇺🇸 • Perform AI-assisted translation and localization of diverse content, ensuring clarity, naturalness, and cultural accuracy. • Review and refine AI-generated translations, correcting errors, improving readability, and aligning tone with the intended audience. • Evaluate linguistic accuracy, context, consistency, and appropriateness of terminology across different domains. • Conduct linguistic quality assurance (LQA) on digital content such as websites, apps, user materials, articles, and support documentation. • Identify ambiguous phrasing, unnatural constructions, mistranslations, and context misinterpretations produced by AI models. • Enhance clarity, structure, coherence, and style through human-level editorial judgment. • Maintain

Virtual Assistant

Neon

Jan 2019 - Current (7 years 6 months)

🇺🇸 • Calendar and Meeting Management: Organizing daily appointments, prioritizing critical tasks. • Document Creation: Creating and updating reports and spreadsheets, ensuring accuracy. • Email and Communication: Managing emails, ensuring prompt and clear responses. • Process Automation: Using digital tools to automate repetitive tasks. • Task Coordination: Organizing team tasks, ensuring deadlines are met. • Quick Task Execution: Handling quick inquiries and providing customer support. 🇯🇵 • カレンダーと会議の管理：重要な業務を優先して日々のスケジュールを管理。 • ドキュメント作成：正確なレポートやスプレッドシートの作成。 • メールとコミュニケーションの管理：迅速かつ明確な応答を保証。 • プロセスの自動化：デジタルツールで反復作業を自動化。 • タスクの調整：チームタスクを整理し、期限を守る。 • 迅速な対応：簡単な問い合わせ対応と顧客サポートを提供。

Content Moderation

Neon

Jan 2019 - Current (7 years 6 months)

🇺🇸 • Moderating content on social media, forums, and platforms, enforcing community policies and removing inappropriate content. • Analyzing content to identify policy violations and apply corrective measures. • Using moderation tools to monitor interactions and ensure a positive, safe environment. 🇯🇵 • ソーシャルメディア、フォーラム、コンテンツプラットフォームでのコンテンツモデレーションを行い、コミュニティポリシーを施行し、不適切なコンテンツを削除。 • コンテンツ分析を行い、ポリシー違反を特定し、是正措置を適用。 • モデレーションツールを使用して、インタラクションを監視し、安全でポジティブな環境を維持。

Digital Services

Neon

Jan 2019 - Current (7 years 6 months)

🇺🇸 • Virtual Assistant • Content Creation • Social Media • Content Moderation • Translation • Customer Success 🇯🇵 • バーチャルアシスタント • コンテンツ制作 • ソーシャルメディア • コンテンツモデレーション • 翻訳 • カスタマーサクセス

Hard Skills

Neon

Jan 2019 - Sep 2024 (5 years 9 months)

🇺🇸 Social Media Management, Customer Service, Persuasive Copywriting, Content Review, Strategic Content Planning, Data Analysis, SEO, Automation Tools, Technical Support, Translation and Localization, Content Moderation, Project Management, Customer Service via Chat, Ticket Management, Collaboration with Development Teams. 🇯🇵 ソーシャルメディア管理, カスタマーサービス, 説得力のあるコピーライティング, コンテンツレビュー, 戦略的コンテンツプランニング, データ分析, SEO, 自動化ツール, テクニカルサポート, 翻訳とローカリゼーション, コンテンツモデレーション, プロジェクト管理, チャットによるカスタマーサービス, チケット管理, 開発チームとの協力.

Independent Animal Protector

ItaBichos Project

Jan 2019 - Nov 2025 (6 years 11 months)

Interior

高木インテリア景観

Dec 2007 - Jan 2019 (11 years 2 months)

🇺🇸 • Project Implementation: Carrying out interior design projects, ensuring the accurate execution of layouts, material selection, and furniture according to established guidelines. • Space Planning: Assisting in the optimization of space layouts, ensuring functionality and aesthetics through the precise execution of design directives. • Work Supervision: Monitoring and overseeing construction and renovation work, ensuring that projects are executed according to the established plans and timelines. • Customer Service: Engaging with clients to understand their needs and ensuring that project execution aligns with their expectations. • Budget Preparation: Assisting in the preparation of detailed project budgets, ensuring that execution rem

Soft Skills

Neon

Jan 2019 - Sep 2024 (5 years 9 months)

🇺🇸 Organization, Proactivity, Clear Communication, Attention to Detail, Creativity, Problem Solving, Flexibility, Teamwork, Strategic Thinking, Analytical Skills, Adaptability, Multitasking, Autonomy, Accuracy, Empathy 🇯🇵 組織力, プロアクティブ, 明確なコミュニケーション, 注意力, 創造性, 問題解決能力, 柔軟性, チームワーク, 戦略的思考, 分析力, 適応力, マルチタスク, 自立性, 精度, 共感

T

Translation

Jan 2019 - Current (7 years 6 months)

🇺🇸 • Translation and localization of texts for games, applications, and software. • Adapting content for the Brazilian market, ensuring cultural and regional coherence. • Reviewing translations to ensure accuracy and consistency. • Collaboration with developers and designers to maintain product cohesion. • Testing translated games and applications for linguistic and technical errors. • Using translation tools (MemoQ) to translate manuals, style guides, and marketing materials. • Managing multiple projects with multicultural teams. 🇯🇵 • ゲーム、アプリケーション、ソフトウェアのテキストを翻訳およびローカライズ。 • ブラジル市場向けにコンテンツを適応させ、文化的・地域的な一貫性を確保。 • 翻訳のレビューを行い、言語の正確さと一貫性を維持。 • 開発チームやデザイナーと協力して、製品の整合性を維持。 • 翻訳されたゲームやアプリケーションをテストし、言語的および技術的なエラーを確認。 • MemoQなどの翻訳ツールを使用して、マニュアルや

C

Content Creation

Jan 2019 - Current (7 years 6 months)

🇺🇸 • Production and revision of persuasive copy for blogs, social media, promotional campaigns, and emails, focusing on engagement and conversion. • Development of strategic content for various formats (videos, ads, marketing), aligning with company goals. • Creation of clear, captivating texts that translate complex concepts into accessible language for target audiences. • Collaboration with multidisciplinary teams to ensure message consistency with business strategies. • Review and optimization of content based on feedback and performance metrics. 🇯🇵 • ブログ、ソーシャルメディア、キャンペーン、Eメール向けに、エンゲージメントとコンバージョンを重視した説得力のある文章を作成。 • ビデオや広告、マーケティング素材など、さまざまなフォーマットに対応した戦略的コンテンツを作成し、会社の目標に合わせる。 • 複雑な概念をターゲットに伝える明確で魅力的な文章を作成し、正確さとインパクトを保証。 • マルチディシプリナリーチー

S

Social Media

Jan 2019 - Current (7 years 6 months)

🇺🇸 • Managing posting schedules aligned with digital strategy, considering target audience and brand personas. • Defining goals, KPIs, and growth strategies, integrating paid campaigns like Facebook Ads. • Community Management: Maintaining relationships with followers and moderating interactions to ensure a safe environment. • Monitoring and analyzing performance using Google Analytics. • Preparing reports on campaign effectiveness and suggesting future actions. • Conducting competitive analysis to enhance digital presence. 🇯🇵 • ターゲットオーディエンスやブランドペルソナを考慮した投稿スケジュールを管理し、デジタル戦略に沿う。 • 目標、KPI、成長戦略を設定し、Facebook Adsなどの有料広告キャンペーンを統合。 • コミュニティ管理：フォロワーとの関係を維持し、安全な環境を確保。 • Google Analyticsを使用してパフォーマンスを監視し、分析。 • キャンペーンの効果に関するレポートを作成し、今後のアクションを提案。 •

Linguistic Specialist | AI Content Reviewer

Neon Remote Services

Jan 2019 - Current (7 years 6 months)

🇺🇸 • Evaluate AI-generated text in Brazilian Portuguese for linguistic clarity, coherence, naturalness, and factual accuracy. • Review translations and localized content to ensure cultural relevance, terminology consistency, and appropriate tone. • Apply linguistic QA standards, including error classification, annotation accuracy checks, and compliance with style guidelines. • Analyze Portuguese datasets, prompts, and model outputs to identify ambiguities, misinterpretations, and improvement opportunities. • Produce clear written feedback and structured evaluation reports to refine model behavior and enhance prompt performance. • Collaborate with international AI research and training teams, contributing linguistic insights to multilingua

Real Estate

高木インテリア景観

Dec 2007 - Dec 2018 (11 years 1 month)

🇺🇸 • Managed properties for foreign guests through Airbnb, providing the best experience for guests. • Coordinated property inspections, repairs, and maintenance to ensure properties are always in excellent condition. • Planned schedules and used interior design and landscaping knowledge to create comfortable spaces. • Managed lease agreements, reviewed terms, and ensured compliance with deadlines. • Improved transparency between landlords and tenants through document organization and storage. • Gained experience in efficiently handling administrative procedures, providing quick support to clients and teams. 🇯🇵 • Airbnbを通じた外国人向け物件の管理を担当し、ゲストに最適な体験を提供。 • 物件の点検、修繕およびメンテナンスの調整を行い、常に良好な状態を維持。 • スケジュールの計画や、インテリアデザインおよび造園の知識を活用して快適な空間を創出。 •

Landscape

高木インテリア景観

Dec 2007 - Jan 2019 (11 years 2 months)

🇺🇸 • Landscape Project Implementation: Carrying out landscaping projects, ensuring the correct installation of plants, flowers, and decorative elements as per the plan. • Outdoor Space Planning: Assisting in optimizing outdoor areas, such as gardens and patios, through the precise execution of defined landscaping guidelines. • Installation Coordination: Overseeing and executing the installation of landscaping design elements, ensuring adherence to established plans. • Garden Maintenance: Performing maintenance tasks in green areas, ensuring that gardens stay healthy and aesthetically pleasing. • Technical Consulting: Providing guidance to clients on plant care and garden maintenance, ensuring that recommended practices are followed during

Ana Carolina Takaki

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