A
Ana Carolina Polo Kerguelen
About
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Colombia
Résumé
Jobs
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Bilingual Customer Service RepresentativeMindy SupportJan 2025 - Mar 2025 (3 months)Studied and applied product knowledge to recommend, obtain or sell items based on understanding of the customers' needs. Work with Zendesk and other internal CRM platforms such as Zowie. Answerd between 35-100 tickets a day. Managed users' accounts.- TBilingual Customer Service SpecialistTeleperformance Colombia S.A.SMay 2024 - Aug 2024 (4 months)Demonstrated good commercial sense and an understanding of the basic dynamics of customer service. Actively responded to customer inquiries via various communication channels providing timely and helpful assistance to address their needs. Experience with CRM systems such as Salesforce.
- ABilingual Customer Service RepresentativeAmazon Operation Services Colombia S.A.SMay 2023 - Apr 2024 (1 year)Applied problem-solving skills through quickly identifying root causes of issues and providing actionable solutions. Proactively looking forward to preventing future problems. Adaptable and open to feedback, using it to refine approach and improve service delivery. Experience managing customer interactions across multiple live channels (emails, chats and phone calls).
Education
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- SGraphic design English courseSan Agustín Universidad de CórdobaJul 2021 - Current (5 years 1 month)