Amzad Hussain

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Work Coach

DWP

Mar 2021 - Mar 2024 (3 years 1 month)

• Helping claimants who are claiming welfare benefits into employment and making sure they are getting the right help they need to get back into employment. • Running and planning workshops from CV building, stress management, budgeting, career planning, self-confidence and many more tailored more workshops • Helping Participants prepare for Interviews and giving them advice to improve their interview skills • Sourcing current jobs/courses/apprenticeships within the local community • Uploading and advertising jobs • Finding suitable job roles for Participants • Life coaching and mentoring the Participants • Identifying Participants problems and barriers that are stopping them from working and tackling these barriers to help them get

Caseworker

MAXIMUS

Jan 2019 - Dec 2019 (1 year)

• Checking Participant's Right to work documents and complying with GDPR • Dealing with any HR enquires and Management enquiries • Running and planning workshops from CV building, stress management, budgeting, career planning, self confidence and many more tailored more workshops • Helping Participants prepare for Interviews and giving them advice to improve their interview skills • Sourcing current jobs/courses/apprenticeships within the local community • Uploading and advertising jobs • Finding suitable job roles for Participants • Life coaching and mentoring the Participants • Identifying Participants problems and barriers that are stopping them from working and tackling these barriers to help them get back into employment, Crea

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HubGuide Helper

Ingeus

Feb 2018 - Jun 2018 (5 months)

• Office Management- Responsible for making sure day to day activities ran smoothly, the office was well equipped and deal with any office problems. • Completing risk assessments • Checking Participant's Right to work documents and complying with GDPR • Dealing with any HR enquires and Management enquiries • Running and planning workshops from CV building, stress management, budgeting, career planning, self confidence and many more tailored more workshops • Delivering programmes and projects in the local community. • Supporting Participants that already in employment. • Helping Participants prepare for Interviews and giving them advice to improve their interview skills • Sourcing current jobs/courses/apprenticeships within the loca

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Operational Support-Temp

Uber- Helpdesk

Nov 2017 - Dec 2017 (2 months)

• Offering first line support to the customers and being a first contact for the customers • Answering customer enquiries and responding to over 600 emails a day • Answering Private Driver enquiries • Tracking lost properties • Escalating problems to the higher team or reporting to the relevant authorities such as Police. • Following up customer enquiries

Customer Support/Computer

Deliveroo

Sep 2017 - Jan 2018 (5 months)

• Customer enquiries on the phone • Dealing with customer complaints and problems • Looking at customer transactions and issuing any credit or refunds. • Liaising with restaurants with regards to customer orders. • Answering any Chef/Restaurant managers enquires and dealing with any problems that they may have.

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Volunteer

Newham Foundation

Apr 2012 - Current (14 years 1 month)

• Helping with food packages and distributing food to help vulnerable volunteers. • Helping individuals to claim the right benefits, helping individuals with the benefit applications. • Helping individuals get the right help like counseling, housing benefit help etc. • Helping individuals into employment, supporting them into employment and supporting them with careers. • Getting companies to give their vacancies to us. • Giving individuals any legal employment advice and supporting their cases • Arranging, coordinating career events, job fairs, mental support events and motivational talks as well as networking events and charity dinners. • Networking and liaising with companies and organising- who can support Newham foundation, Man

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Customer Service Assistant

HRP Hampton Court Palace

Mar 2012 - Oct 2012 (8 months)

• Patrolling and monitoring the area ensuring safety for guests • Keeping an eye on valuable equipment. • Answering customer enquiries and dealing with complaints. • Making aware of Security presence. • Providing key information to customers. • Dealing with customer complaints.

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