Amy Montoya
About
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Tegucigalpa, Francisco Morazán Department, Honduras
Contact Amy regarding:
Flexible work
groups
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Résumé
Jobs
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Virtual medical assistant public Remote experienceDocVAMay 2025 - Current (1 year 5 months)Experienced Virtual Medical Assistant with a background in patient scheduling, phone support, insurance verification, referrals, appointment coordination, and administrative healthcare tasks. Proficient in managing prior authorizations for medication refills, including reviewing requests, verifying insurance requirements, submitting approvals, and coordinating with pharmacies and insurance providers. Strong communication, organizational, and multitasking skills with a patient-centered approach.- QLogistics CoordinatorQuadrivius,Dec 2024 - Mar 2025 (4 months)• Booking and scheduling shipments throughout all United States and Canada • Demonstrate thorough knowledge and understanding of various systems, • technology and tools to locate and secure various equipment types for customer shipments • Contact carriers throught inbound and outbound calls creating a high volume of options for loads available • Post all available shipment to internal loadboards
- EVirtual AssistantEleos,Oct 2022 - Dec 2024 (2 years 3 months)• Monitored emails, organized inbox, and prioritized messages for medical providers • Set up medical appointments for patients • Elevated client experience by providing timely customer support via live chat platforms. • Coordinate medical documents for patients
- PCustomer Service RepresentativePartner HeroJun 2022 - Oct 2022 (5 months)• Handled customer inquiries and suggestions courteously and professionally. • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. • Provided assistance via phone and submitted work orders requests
- SCustomer Care RepresentativeSTARTEK,Apr 2019 - Apr 2022 (3 years 1 month)• Assisted call-in customers with questions and orders. • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Provided Customer services through Phone, chat and email, helping customers solve their inquiries with troubleshooting and problem solving sills • Training mentor/Support for new hires orientation throughout very firsts weeks • Maintained a high level of product knowledge to provide accurate information and support to customers
Education
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- Bachelors DegreeCeutec HondurasJul 2017 - Current (9 years 3 months)Marketing
- High School DiplomaEagle wings schoolJan 2004 - May 2017 (13 years 5 months)