Amy E Fink Driving Growth through Strategic Alignment and Customer-Centric

P

Consultant

Performance Improvement Consultants LLC

Jun 2025 - Current (1 year 5 months)

Chief of Staff

Decimal

Jul 2022 - May 2025 (2 years 11 months)

As Decimal's Chief of Staff, I drive cross-functional alignment, strategic initiatives, and operational efficiency across all departments. I specialize in tackling high-impact projects that span multiple teams, ensuring seamless communication, execution, and continuous improvement. Throughout my time at Decimal, I have: - Led large-scale initiatives by stepping into key operational roles to optimize workflows and drive efficiency. - Built and scaled functions from the ground up, establishing new teams, systems, and processes to support growth. - Streamlined cross-department communication, ensuring alignment among executive leadership and operational teams. - Led process improvement efforts, identifying inefficiencies and implementing scalab

V

Operations Consultant

Viral Launch

Sep 2021 - Jun 2024 (2 years 10 months)

• Managed operational administration, human resources, and hiring processes at Viral Launch. • Conducted data analysis and reporting to drive operational improvements. • Provided executive support and SaaS consulting services to optimize customer support.

Director of Customer Success

Pillar

Sep 2021 - Jun 2022 (10 months)

As the Director of Customer Success at a High Alpha Venture-backed SaaS startup, I established and led a high-performing team focused on ensuring customer satisfaction and success. I drove customer retention, expansion, and advocacy by developing tailored strategies, fostering strong customer relationships, and collaborating cross-functionally.

V

Vice President, Customer Success

Viral Launch

Feb 2020 - Sep 2021 (1 year 8 months)

V

Head of Customer Success and Professional Service

Viral Launch

Aug 2018 - Feb 2020 (1 year 7 months)

D

Project Manager - Global Operations

Determine

Dec 2016 - Aug 2018 (1 year 9 months)

As a Project Manager in Global Operations, I oversaw and coordinated various projects essential to the seamless functioning of operations on a global scale. My responsibilities included leading cross-functional teams, managing project timelines and budgets, and ensuring the successful delivery of solutions aligned with organizational objectives. I collaborated closely with stakeholders from different departments and geographical locations to drive project success and achieve business goals. Through effective communication, strategic planning, and meticulous execution, I was key in optimizing processes and enhancing operational efficiency across the organization.

Continuous Improvement Coordinator

Angies List

Aug 2014 - Nov 2016 (2 years 4 months)

At Angie's List, I spearheaded cross-functional and transformational initiatives aimed at driving significant business value. Our team's vision was to cultivate a culture that embraces continuous improvement, project management best practices, and positive change to support Angie's List's mission. In this role, I collaborated with various teams to manage large-scale organizational initiatives and streamline processes, acting as a catalyst for change within the organization. I provided project management methodology and tools to foster a shared project management culture, striving to enhance efficiency and effectiveness across the board.

Project Coordinator

Angies List

Feb 2013 - Aug 2014 (1 year 7 months)

Drawing from my background in customer experience, supporting customers, and problem-solving, I assumed a role on a team tasked with launching a new website for Angie's List. As a Subject Matter Expert (SME) for customer experience, I played a pivotal role in collaborating closely with the Product Development team, Engineering, and leadership. My responsibilities included providing expert guidance and insights to help build new tools to enhance the user experience for Angie's List users. Throughout the project, I adeptly resolved problems, addressed inquiries, and responded to customer feedback professionally and on time. By leveraging my expertise and collaborative skills, I contributed to successfully executing the website launch, ensurin

Account Relationship Specialist

Gannett

Jan 2012 - Feb 2013 (1 year 2 months)

As a Digital Employment Sales Center (DESC) team member at Gannett, I played a key role in selling CareerBuilder.com and other recruitment solutions to companies in Gannett newspaper markets nationwide. My responsibilities included driving revenue from existing customers and prospects by providing top-tier employment solutions. By leveraging my comprehensive knowledge of the industry, competition, and client needs, I assisted clients in finding optimal recruitment strategies. My efforts resulted in the development and execution of value-added strategies, contributing to business growth and enhancing our market position.

Intern

Enterprise Rentacar

May 2011 - Dec 2011 (8 months)

During my internship at Enterprise, I gained firsthand experience in running a successful business. I earned recognition for securing the most small business contacts by engaging in contests and competitions with fellow interns. Through this program, I cultivated relationships, enhanced my entrepreneurial skills, and acquired invaluable experience. This internship equipped me with essential skills, enabling me to navigate challenges in my professional career. As a culmination, I delivered a presentation to the management team, showcasing my knowledge of various business topics learned throughout the program. I received training in critical aspects of business operations, including sales enhancement, customer service excellence, and effectiv

Amy E Fink

About

Detail

Timeline

Résumé

Amy E Fink

About

Detail

Behavioral traits