Amy Agente de servicio al cliente

Tickets Specialist

Aya Healthcare

Jan 2022 - Jan 2023 (1 year 1 month)

Check pending pre-employment tests for future employees (nurses). Look for US clinical laboratories and confirm that they perform the tests required by the nurses. Create authorizations to complete and pay for tests (drug test, bloodbork, physical exams, etc.)

Chat and Email Customer Service Specialist

Concentrix

Jan 2021 - Jan 2022 (1 year 1 month)

Assist customers simultaneously via email and chat. Helped customers to place and cancel orders, autoship subscriptions, shipping, deliveries, refund, returns and replacements. Also, provided free nutrition consultations, guide them through feeding calculator tool, suggest veterinay support meals, supplements, custom diets and daily meals for pets.

Customer Service Specialist

Amazon

Jan 2020 - Jan 2021 (1 year 1 month)

Assist customers simultaneously via email, phone and chat. Provided excellent customer service within the Heavy Bulky Services, Contact Abuse Prevention, Account Changes and Retail departments. Gemba, worked together with my team to escalate systematic issues, feedback, and improve on processes related to customer services. Helped customers with subscriptions, orders, cancelations, shipping, returns, refunds, and more.

Sales and Customer Service Specialist

Sykes

Jan 2018 - Dec 2018 (1 year)

Provided customer service by email and phone. Troubleshooting simcards, homephone, intenet and TV services. Activate and lock cellphones, provided international, prepaid and postpaid plans. Scheduled technicians appointments. Sold cellphones, simcards and plans. Additionally, assisted customers with orders, billing, password changes, email assistance, returns, replacements and refunds.

T

Technical Support and Customer Service Specialist

Jan 2018 - Jan 2019 (1 year 1 month)

Assist customers by email and phone. Provided technical support assistance, troubleshooting homephone, intenet (DSL/Fiber) and TV services (Direct TV/Uverse TV. Scheduled technicians appointments. In addition, managed orders, billing, website issues, password changes, email assistance, and refunds.

A

AC

Jan 2013 - Current (13 years 7 months)

Amy

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