Amro Farrag

Insurance Sales Web Agent

SelectQuote

Feb 2026 - Current (6 months)

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Sales Agent

WinWin

Oct 2025 - Nov 2025 (2 months)

• Managed inbound and outbound calls from home to promote residential and commercial solar solutions. • Educated customers on solar benefits, system options, and financing programs through virtual consultations. • Qualified leads, prepared customized proposals, and guided clients through the decision-making process. • Maintained detailed CRM records, tracked sales progress, and ensured timely follow-ups. • Coordinated with remote technical and installation teams to support smooth project handovers.

Customer Service Representative

Foundever

Jun 2025 - Oct 2025 (5 months)

• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales • Developed and trained new customer service representatives on the proper handling of customer inquiries • Handled customer inquiries, answered questions, and resolved problems in a timely manner

Survey Agent

Logical Technology Solutions

Mar 2025 - Jun 2025 (4 months)

• Conducted surveys with hotel guests to gather detailed feedback on their stay and overall satisfaction. • Handled and maintained sensitive account data with accuracy and confidentiality. • Addressed customer concerns promptly, ensuring a positive resolution and enhancing client satisfaction.

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Back Office and Sales Rep Agent

Convivial - EHM

Oct 2024 - Dec 2024 (3 months)

• Managed back office operations to ensure smooth workflow and efficient processes • Developed strong conversational skills to effectively communicate with clients and colleagues • Transitioned to sales department to utilize sales skills and drive revenue growth • Collaborated with team members to achieve sales targets and exceed customer expectations • Adapted quickly to new roles and responsibilities within the company • Demonstrated flexibility and versatility in handling diverse tasks and projects

Customer Support Specialist

Sutherland

Apr 2023 - Sep 2024 (1 year 6 months)

• A customer support agent for the Broadband Technical Support (BTS) account for AT&T at Sutherland, Cairo • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. • Complete contract forms, prepare change of address records, or issue service d

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