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amor abilong

About

Detail

Customer Service Representative / Virtual Assistant
Meycauayan, Central Luzon, Philippines

Contact amor regarding: 
work
Full-time jobs
Starting at USD800/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Alorica
    Customer Service Representative
    Alorica
    Sep 2024 - Feb 2026 (1 year 6 months)
    • Guided customers through billing inquiries, service features and product information.
    • Documented customer interactions and account updates accurately in company systems.
    • Mentored and coached newly hired representatives, providing guidance on operational processes and best practices to ensure team consistency and service quality.
  • Remote Coworker
    Virtual Hotel Front Desk Associate
    Remote Coworker
    Sep 2022 - Nov 2023 (1 year 3 months)
    • Managed guest reservation and booking notifications.
    • Responded to guest inquiries via phone, email, and chat.
    • Assisted with check-in/check-out processes and booking support.
    • Coordinated with hotel departments to ensure guest satisfaction.
  • HGS
    Technical Support Representative
    HGS
    Oct 2020 - Jan 2022 (1 year 4 months)
    • Provided technical support for TV and soundbar products through inbound customer calls.
    • Diagnosed and resolved hardware, software, connectivity, and setup related issues.
    • Guided customers through troubleshooting steps to identify and fix technical problems.
    • Maintained high customer satisfaction by delivering professional, empathetic, and efficient support.
    • Exercised team leadership by mentoring junior representatives and taking ownership of complex escalation cases, ensuring consistent service quality and resolution accuracy across the department.
  • W
    Customer Service Representative
    WNS (Seasonal Account)
    May 2019 - Dec 2019 (8 months)
    • Assisted customers with travel related inquiries, flight reservations, and booking modifications.
    • Provided support for ticketing, itinerary management, and travel booking processes.
    • Utilized knowledge of Amadeus and Global Distribution Systems (GDS) to assist with travel arrangements.
  • Sequential Technology International
    Customer Service Representative
    Sequential Technology International
    Apr 2018 - Apr 2019 (1 year 1 month)
    • Provided Customer support for AT&T products, services, and account related inquiries.
    • Demonstrated strong communication, problem solving and customer relationship management skills.
    • Maintained compliance with company policies, procedures and service standards.
    • Utilized team leadership skills to serve as a mentor for nearly a year, guiding new team members and facilitating their professional development to enhance overall department performance.
Education verified_user 0% verified
  • T
    High School Diploma
    Timoteo Integrated School
    Jan 2013 - Jan 2017 (4 years 1 month)