Ammad ahmed

Insurance Verification Manager - Operations (RCM)

PsychPlus

Mar 2026 - Apr 2026 (2 months)

• Led a hybrid insurance verification team of over 50+ remote and onsite employees, focusing on hiring and performance management. • Implemented a 24/7 coverage model, enhancing operational efficiency and turnaround times. • Conducted regular quality assurance audits to ensure compliance with insurance verification standards

Recruitment Manager

PsychPlus

Feb 2026 - Mar 2026 (2 months)

• Led end-to-end recruitment operations for a high-growth behavioral health-tech organization, collaborating with C-suite on headcount planning and hiring strategy. • Managed and scaled recruitment functions across Psychiatry and Therapy, enhancing performance through KPI systems and operational governance. • Developed a centralized recruitment infrastructure, optimizing workflows and coaching leaders to improve execution quality aligned with business growth.

Lead HR / Staff Recruiter

PsychPlus

Dec 2025 - Feb 2026 (3 months)

• Transitioned from healthcare recruitment to in-house HR recruitment, enhancing hiring infrastructure. • Developed SOPs, KPI frameworks, and reporting systems to streamline enterprise operations. • Increased interview throughput by 110% within 30 days through structured processes and real-time performance visibility. • Led end-to-end hiring across all levels, improving organizational hiring capability.

Senior Provider Recruiter – Business Development

PsychPlus

Apr 2024 - Dec 2025 (1 year 9 months)

• Recognized as a leading recruiter for consistently exceeding sourcing and placement goals while maintaining coaching responsibilities for junior talent. • Standardized interview and offer workflows, onboarding primers, and recruiter enablement playbooks for stronger candidate experience and acceptance outcomes. • Successfully recruited and placed 20+ Psychiatrists, Medical Directors, and Chief Medical Directors, with individual compensation packages reaching $500K+ annually, directly supporting clinical leadership expansion and revenue growth.

Provider Recruiter – Business Development

PsychPlus

Apr 2024 - Aug 2024 (5 months)

• Partnered directly with the CEO and senior executive leadership to strategically recruit mid-level psychiatric providers, including PA-C, PMHNP-BC, and FNP-C, to support rapid national clinic expansion initiatives. • Designed and executed scalable talent pipeline strategies aligned with multi-state growth plans, ensuring provider readiness and market-specific workforce coverage. • Hired 30+ PMHNPs, PA-C, and FNP-C providers for both inpatient and outpatient programs across the United States, ensuring scalable provider coverage and operational continuity in high-demand markets.

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Customer Support Specialist

Ibex Global (Client Walmart.com)

Jan 2022 - Mar 2024 (2 years 3 months)

• Served as the primary point of contact for customers, handling 360° inquiries, resolving complex issues, and ensuring a seamless end-to-end customer experience. • Managed high-volume workload including up to 96 live chat interactions per day and 120+ email inquiries daily while maintaining service quality standards. • Achieved and maintained an 80 WPM typing speed, enabling efficient multi-channel customer support. • Received 1,000+ CSAT responses with a 90%+ customer satisfaction rating throughout tenure. • Provided support to more than 50,000+ Walmart.com U.S. customers, during the tenure. • Collaborated with cross-functional teams to identify process improvement opportunities and enhance overall service delivery efficiency. • Built str

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International Sales Executive

Tcurve

Mar 2021 - Jan 2022 (11 months)

• Drove international sales growth of educational products through proactive outbound 100+ prospect per day outreach and strategic relationship management. • Consistently exceeded sales targets by leveraging market insights and adaptive sales strategies. • Expanded the client base and strengthened brand presence across international markets. • Optimized lead generation campaigns by analyzing performance metrics and improving conversion rates. • Trained and onboarded new team members, improving overall sales performance and team productivity. • Identified and created upselling opportunities post-sale to maximize customer lifetime value and revenue growth.

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Call Centre Agent

ABS international

Jan 2021 - Mar 2021 (3 months)

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