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Amit Mahajan

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Uttar Pradesh, India

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Jobs verified_user 0% verified
  • Avalara
    Lead UX Writer
    Avalara
    Aug 2021 - May 2025 (3 years 10 months)
    Driving UX & Technical Writing Excellence: Lead UX Writer for MyLodgeTax, Beverage Alcohol, Returns Excise, Tax Content, creating clear, user-friendly UX and technical documentation to enhance product experience.Ownership & Documentation Leadership: Fully own documentation needs for these products, ensuring consistency, accuracy, and ease of understanding for users.Championing UX & Writing Standards: Support key initiatives like Terminology Champion, GUIDENCE, and Skylab Guidelines to enhance UX and technical writing standards across the organization.Team Engagement & Motivation: Drive team management activities within the Product Experience group, introducing creative approaches to keep the team inspired and motivated.Recognized Excellence
  • LANDIS+GYR
    Expert Technical Writer
    LANDIS+GYR
    Sep 2015 - Aug 2021 (6 years)
    Established Documentation Processes & Roadmap: As the first documentation team member in India, I built the documentation framework and roadmap, setting the foundation for scalable growth.Expanding Scope & Building Trust: Started with a single project, gradually gained the trust of US counterparts, and successfully expanded the project pipeline to India.Scaling a High-Performing Team: Leveraged this momentum to build a skilled team capable of handling both Software and Hardware documentation projects.Driving Large-Scale Documentation Delivery: Currently managing documentation for 8+ portfolios, each containing 6-7 projects, all successfully delivered from India.Expert Technical Writing Across Domains: Developed high-quality documentation fo
  • hCentive
    Lead Technical Writer
    hCentive
    Aug 2013 - Sep 2015 (2 years 2 months)
    WebInsure Private Exchange, WebInsure Direct Enrollment, WebInsure FinancialsDeveloped Comprehensive Documentation: Led the creation of online and print documentation for insurance portals designed to provide coverage under the Affordable Care Act (ObamaCare) for US residents.Expertise in Technical Writing Tools: Utilized Adobe Technical Communication Suite 5 and WordPress to develop and manage content efficiently.Authored Critical Technical Documents: Created ad-hoc documents for product teams, including Developer's Guides, API Guides, and Process Flow Documents, ensuring seamless knowledge transfer.Mentorship & Quality Assurance: Mentored and trained new writers, fostering skill development and team efficiency.Managed project planning, ef
  • Allscripts
    Expert Technical Writer
    Allscripts
    Apr 2009 - Jul 2013 (4 years 4 months)
    As an Expert Technical Writer at Sunrise Financial Management (SFM), I led the development of a comprehensive online help system using Adobe RoboHelp 8, along with Installation/Configuration Guides and Release Guides in Adobe FrameMaker 9. I successfully transitioned over 70 modules from unstructured documentation to structured XML/DITA, managing a team of eight writers in this effort. This pioneering DITA implementation served as a pilot project, streamlining documentation processes within the company. In addition to my writing responsibilities, I mentored and trained new writers while overseeing planning, effort estimation, and quality control (QC) for online help, ensuring grammatical accuracy, adherence to style guides, technical precis
  • C
    Senior Technical Writer
    CCHITARRA Certification
    Jan 2009 - Apr 2009 (4 months)
    Led Certification Programs for CCHIT & ARRA: Drove certification initiatives for CCHIT/ARRA by analyzing Sunrise Clinical Manager (SCM) manuals and online help.Developed a Self-Attestation document submitted to CCHIT/ARRA authorities, incorporating key compliance criteria into various user guides.
  • I
    Solutions Architect
    INFOPRO LEARNING INC.
    Jul 2008 - Apr 2009 (10 months)
    Client Requirement Analysis & Presales Support: Conducted in-depth client requirement analysis to align e-learning solutions with business needs.Actively participated in presales activities, assisting in identifying opportunities and shaping customized solutions.Proposal Development & Solution Design: Crafted comprehensive proposals and approach documents for projects, products, and service offerings, ensuring clarity and value for clients.Proof of Concept (POC) & Client Engagement: Led the development of Proof of Concept (POC) and sample solutions, collaborating with cross-functional teams to demonstrate capabilities to clients.Played a key role in showcasing innovative solutions, enhancing client confidence in proposed offerings.Project P
  • Calypso Technology
    Technical Writer
    Calypso Technology
    Mar 2007 - Jun 2008 (1 year 4 months)
    User Documentation & Online Help: Developed comprehensive User Guides and Online Help for Calypso, a leading Investment Management Product, ensuring clarity and ease of use for clients.Asset Class Ownership & Documentation Enhancements: Owned documentation for two key asset classes - Credit Derivatives and Money Market – overseeing all enhancements, updates, and release notes.Managed documentation updates based on client-reported bugs, ensuring accurate and up-to-date information.Process Documentation & API Documentation: Created API documentation, process descriptions, and workflows using tools like Microsoft Visio and Excel, enhancing internal knowledge-sharing and system understanding.Onsite Experience & Real-Time Exposure: Worked in a l
  • S
    Technical Writer
    Syntel Limited
    Sep 2005 - Jan 2007 (1 year 5 months)
    User Documentation & Online Help Development: Designed and developed comprehensive User Manuals and Online Help systems for Prinston Financial Services, a US-based financial company, using RoboHelp 6.Conducted in-depth analysis of Functional Specifications and Project Design documents to create accurate, user-friendly documentation.Testing & Quality Assurance Support: Collaborated with cross-functional teams to write and review Unit Integration Tests (UITs), User Acceptance Tests (UATs), and System Integration Tests (SITs), ensuring seamless system functionality.Client Interaction & Cross-Team Support: Engaged with clients and stakeholders to understand documentation requirements and enhance user experience.Assisted multiple project teams w
  • Lionbridge Technologies
    Writer
    Lionbridge Technologies
    Apr 2005 - Sep 2005 (6 months)
    Developed Instructor-Led Training (ILTs) & Storyboards: Designed and authored engaging ILTs and detailed storyboards for US-based companies, ensuring clear and effective knowledge transfer.Courseware Development & Subject Matter Analysis: Researched, analyzed, and structured complex technical and business concepts into comprehensive course materials for diverse learning audiences.Scope Document Creation & Instructional Design Strategy: Collaborated with stakeholders to define course objectives, structure content, and develop scope documents for technical training programs.
  • B
    Technical Writer
    BELMAKS SOLUTIONS PVT. LTD.
    Jul 2003 - Apr 2005 (1 year 10 months)
    Authored IT Books & Designed Courseware: Researched, analyzed, and authored comprehensive IT-related books and course materials covering various software and emerging technologies.Developed scope documents, High-Level Design (HLD), and Low-Level Design (LLD) documents to structure technical content effectively.Team Leadership & Mentorship: Led and managed a team of 12 writers, mentoring them in information gathering, adherence to style guides, storyboarding, and quality assurance.Ensured high-quality deliverables by implementing robust editorial and review processes.Instructional Design Expert for NIIT's International Education Board (IEB) Projects: Served as a Design & Instructional Design (ID) expert, overseeing the development and delive
Education verified_user 0% verified
  • S
    PGDIT
    Symbiosis Distance Learning
    Jan 2011
  • I
    Diploma in Business Management
    IMT Ghaziabad
    Jan 2004
  • Delhi University
    Bachelor of Arts
    Delhi University
    Jan 1997
  • Aptech Computer Education
    Higher Diploma in Software Engineering
    Aptech Computer Education
    Jan 1996
Projects (professional or personal) verified_user 0% verified
  • T
    Tools (Tech Studio)
    Sep 2015 - Aug 2021 (6 years)
    Tech Studio allows the utilities to test, modify and report, endpoints and network devices in a point-to-point environment. Tech Studio can perform initial radio configurations, status-checks of installed radios, and manage and monitor network devices and system processes. Tech Studio application is a part of the tools portfolio for Landisgyr. There is a legacy tool Radioshop used by field technicians for all the purposes above-mentioned, Tech Studio is developed as a more user-friendly and robust tool to solve the problems of Radioshop.Tech Studio provides flexibility and mobility when and where required by the clients. This application runs on a tablet, laptop, or personal computer, based on a Windows Operating Systems platform, t. The ap
  • M
    Meter Data Management System
    Sep 2015 - Aug 2021 (6 years)
    Landis+Gyr's Meter Data Management System (MDMS) is a standards-based system designed to rigorously process and prepare data for various utility programs and operations. This single, unified system consolidates metering, consumption, and related data from all read sources in a centralized system of record repositories. It standardises data for use according to customer-specified rules. It interconnects field metering systems with various enterprise applications, using international and industry standards. Its analytic processes prepare data for a wide range of utility operations.Created User Manual, User Guide, Troubleshooting Documents, System Administrator's Guide, Security Administrator's Guide, Administrative User Guide, VME User Guide,
  • N
    Network Equipment
    Sep 2015 - Aug 2021 (6 years)
    Landis+Gyr's provides the in-house capability for all the Utilities to create their client network. For this purpose, we use our Network Equipment (Collectors, Routers, Concentrators and so on). Responsible for creating all the customer-facing documents such as User and Installation Guides, Data Sheets, and Configuration Guides for these types of equipment.
Awards verified_user 0% verified
  • Avalara
    SPOT Award
    Avalara
    Nov 2022
    Recognized for shaping the User Experience of the new MyLodgeTax Pro application, contributing to surpassing the 2022 bookings target threefold
  • Avalara
    Product Delivery Excellence Award
    Avalara
    Jan 2022
    Honoured for consistently delivering high-quality product updates on time. Acknowledged as a role model in achieving stated goals and exemplifying Avalara's commitment to "Getting the Job Done."
  • Allscripts
    Spot Award
    Allscripts
    Mar 2013
    For outstanding contributions to the SFM documentation team, ensuring smooth project execution.
  • Allscripts
    CLEAR Value Award of Extraordinary People
    Allscripts
    Aug 2012
    Recognized for going above and beyond standard hours to resolve critical documentation issues before a major release deadline
  • Allscripts
    Spot Award
    Allscripts
    Jan 2012
    Honoured for exceptional leadership, mentorship, and training, ensuring deadlines were met despite a short-staffed team