Amit Chaudhary

Renewals Support Specialist

CTI

Jul 2025 - Feb 2026 (8 months)

• Directed the end-to-end renewal lifecycle for 100+ enterprise accounts, overseeing a $4m+ ARR portfolio with an 84%
renewal rate.
• Directed renewal pipeline and forecasting within Salesforce (SFDC) to track customer intent and assess renewal
likelihood.
• Generated and validated renewal quotes utilizing CPQ tools, ensuring pricing accuracy, SKU alignment, and contract
compliance.
• Recognized churn risks and implemented structured escalation playbooks to safeguard revenue and enhance
retention.

Operations Analyst - SLA & Process Management

EVERSANA

Jun 2024 - Jun 2025 (1 year 1 month)

• Supervised high-volume operations claims with unwavering SLA adherence and perfect compliance standards.
• Maximized processing efficiency by 12% through effective workflow improvements and process standardization.
• Directed exception management and escalations, ensuring adherence to compliance and operational guidelines.
• Engaged with multiple teams to resolve discrepancies and streamline process efficiency.

Senior Customer Operations Consultant

Etraveli Group

Sep 2022 - Apr 2024 (1 year 8 months)

• Supervised 35-40 daily escalation cases while achieving 87%+ CSAT and SLA fulfillment.
• Handled escalations tied to booking refunds and payment disputes, maintaining customer satisfaction.
• Sustained revenue retention by actively addressing cancellations and optimizing customer experience.
• Coordinated with cross-functional teams to advance service delivery and refine operational workflows.

Project & Operations Coordinator

Honeywell International

Nov 2021 - May 2022 (7 months)

• Managed 30+ clients through email communication and support, ensuring timely issue resolution and high client
satisfaction.
• Streamlined contract lifecycle management (CLM) by performing accurate pricing validation, maintaining detailed
documentation, and ensuring precise billing alignment.
• Coordinated contract documentation while ensuring compliance with internal policies and operational protocols.

Quality Analyst

Indigo Airlines

Dec 2018 - Sep 2021 (2 years 10 months)

• Conducted process audits and developed SOPs to elevate service quality and ensure compliance.
• Identified improvement areas via data analysis, and implemented process enhancements.
• Continuous improvement initiatives drive operational efficiency enhancements.
• Pinpointed opportunities for enhancement for agents through a comprehensive evaluation of recorded calls.
• Minimized average handling time by coaching agents on effective communication techniques and problem-solving
strategies.
• Conducted root cause analyses for recurring issues identified during the QA process, resulting in more efficient
problem-solving methods within the organization.
• Facilitated regular calibration sessions with HOD

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Amit Chaudhary

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