Manager & Shift Leader
Sunshine and Sunrise
Sep 2021 - Aug 2023 (2 years)
• Managed a dynamic team, ensuring productivity and engagement, while maintaining a professional and safe work environment for both staff and customers. • Conducted thorough interviews and reference checks, contributing to the recruitment and training of new employees, enhancing team performance and service quality. • Produced monthly operational performance reports, providing key insights to senior management to inform strategic decision-making. • Effectively mediated employee disputes, resolving conflicts by actively listening and identifying mutually acceptable solutions, thereby fostering a collaborative workplace.