Alejandro Meza

I

Supervisor Order Fulfillment

IGT

May 2022 - Dec 2022 (8 months)

- Supervise the Global Order Management's Parts Team, responsible for the processing of casinos, cruise lines, and distributor requests for the entire US market. - Coordinate projects aiming to improve customer experience, reduce response time, expedite quote and order process, and improve SLAs. - Manage the critical escalation mailbox, routing requests to the appropriate teams for attention. Incident management, mitigation, and remediation to emend customer relationships. Work closely with sales, casino operators, distributors, production, tech support, compliance, product management, shipping, and legal to ensure quality standards.

A

Account Manager

Sep 2021 - Apr 2022 (8 months)

- Improve customer relationships by solving time-sensitive requests by email, Sales Force Tickets, or over the phone. - Successfully handle escalated customer complaints delegated to me by the team's manager, regarding quotes, sales orders, deliveries, warranty orders, RMAs, etc. - Redesigned a process to improve response time and decrease customer support costs by consolidating multiple requests. Advised customers on the best procurement strategies regarding their short and long-term needs in a challenging logistics environment. Compliance with the Gaming Commissions requirements of all state jurisdictions when processing parts and software orders. Trained and developed new hires.

M

Promotional Items Procurement

MCL Promo- Marketing Brokers

Jan 2017 - Sep 2021 (4 years 9 months)

- Development of a national network of suppliers in the areas of promotional items, printing, personalisation technology and logistics. - Creation of a quoting system, optimising and reducing quoting time from 24 hours to under an hour. - Successful negotiations to create and expand lines of credit and credit terms. Development of suppliers to meet quality and quantities and turnover time accordingly with our customers requirements.

E

Graphic Design, Photographer & Web Administrator

Ere Perez Natural Cosmetics

Feb 2013 - Jun 2015 (2 years 5 months)

- Design of marketing products (Magazine Ads, POP & e- commerce campaigns) - Photographer - Suppliers coordination Web sites administration (Aus & Mex) -Google Analytics, Mailchimp, Facebook. -Tech support for the office network

M

Manager

Marketing SA DE CV

May 2008 - Jan 2013 (4 years 9 months)

- Representing small business to large retail chains in Mexico's northeast - In Charge of operations and communication with clients and suppliers. - Research, acquire and develop suppliers. -Reports and sale analysis Quotes and sales strategy based on annual schedules. -Arrivals, processing and picking, shipping.

Marketing Department Coordinator

TecMilenio University

Jan 2006 - May 2008 (2 years 5 months)

- As a branch of the Monterrey’s Tech -the largest private founding non-profit university in Mexico-, TecMilenio University is a young university targeting for a mid-low income market with 33 campi around the country in 10 years. - The department was in charge of design the guidelines for the international student exchange programs and the relationship with the potentials employers. - Design and implementing exchange programs for students Attract leader companies to open operations in select campi - Design models of collaboration between students and companies - Run and reply 2 training programs with partners like IBM, Microsoft, Ministry of Economics, OAS and local governments and colleges. Achievements: - Successful start the exchange pr

C

Account Executive

Ciqno Solutions

Oct 2004 - Dec 2005 (1 year 3 months)

- I was responsible for the relationship with our clients, designing the strategies and products from the idea to the execution. - Supervise the design team work - Design concepts and strategies to meet the clients desires Coordinate suppliers • Execute video recording and editing for TV ads and corporate videos.

Coordinator of student service, Department of Community Affairs

ITESM

Jul 2003 - Oct 2004 (1 year 4 months)

- In the first semester, the overall qualification of the department improves from 2 to 4.5 (out of 5). - The number of cases of students who can’t get his diploma for the lack of hours, drop from 85 to 5 - Provide the students enough information in the right time about the NGOs programs Identify students in danger of not get his diploma and lower the cases. - Improve the qualification of the Department given by the students.

Alejandro Meza

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