Amenze Irabor Client Success Manager

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Client and Career Success Coach

Microverse Enterprises Inc.

May 2022 - Jul 2023 (1 year 3 months)

-Supported approximately 200 early career software engineers and developers job searching, coaching them on soft skills, professional skills and remote work best practices in the global job market. -Developed and maintained employer and recruitment partnerships and relationships by understanding hiring needs to ensure smooth transition of learners at our bootcamp from core program to role placements in US & Canadian companies and startups. -Resolved clients' issues and concerns and escalated issues appropriately via CRM software and ensured adequate documentation of tickets on a weekly basis. -Maintained alumni records and relations on Metabase and Airtable leading to a 65% increase in community participation rate and substantial decreas

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Career Success Specialist - Talent Agent & Career Coach

The ROOM | African Leadership Group

Mar 2021 - Oct 2021 (8 months)

Managed and onboarded a portfolio of 300+ fresh technical and non‑technical university graduates' and emerging entrepreneurs across key African countries (Nigeria, Kenya, Ghana, Rwanda, Uganda). Developed a healthy fellow engagement rate via Slack and Discord thereby leading to a Customer Satisfaction score of 94 after frst month of initiation. Prepared analytical report on recruitment practices and labour market data analytics across Africa for leadership team. Created informational resources and documents such as playbooks, FAQs for candidates and job seekers on career and professional growth. Led bi‑weekly coaching and advisory sessions and seminars for different groups of 42 young professionals to network and guide them through the job

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Digital Marketing and Client Retention Officer

SUNU HEALTH NIGERIA LIMITED

Nov 2018 - Mar 2021 (2 years 5 months)

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Entrepreneur

Genesis' Beauty Hair

May 2016 - Mar 2018 (1 year 11 months)

Founded a local startup catering to hair growth needs of afro textured hair by providing consultation sessions and products as needed by clients. Created engaging content for social media channels that served the needs of the female audience of ages 18 ‑50. Resolved customer inquiries, requests and complaints through calls, emails and live chats with a daily target of 90 queries via CRM Software. Sold 529 products within frst 3 months of operations through strategies such as cold calling and mailing, lead generation and digital marketing. Successfully onboarded 90+ customers within frst 2 months of business operation. Organised and prepared monthly payroll for 25 members of staff. Ensured the prompt and successful logistics of products and

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Account Executive/Business Development Executive

St. Harare Industries' Limited.

Feb 2016 - Mar 2018 (2 years 2 months)

Ensured lead‑to‑customer conversion rate rose by 60% within the frst 5 months of role commencement. Prospect, develop and build sales pipelines through customer calls, follow ups and support. Systematically reported on customers deliverables and success, identifying blockers and potential problem areas and working to resolve them transparently and collaboratively. Initiated over 300 cold calls to leads and potential customers every week. Identifed new and existing opportunities to upsell company plans and products to customers. Tracked and reported sales fgures and identifed areas of improvement through data analysis with team members. Coordinate proposal responses to Response For Proposals (RFP). Developed B2B relationships with industry p

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microve

Amenze Irabor

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