Alejandro Mendoza Quirós
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Project Manager
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- AProgram & senior analystAccenture Costa RicaMar 2022 - Current (2 years 7 months)- Leads low to medium complexity work stream including budget management (as defined by scope, complexity, and scale) on a project under the direction of a more senior Lead. May include leading a project of over 15,000-man hours in scale Manage the pro Leads low to medium complexity work stream including budget management (as defined by scope, complexity, and scale) on a project under the direction of a more senior Lead. May include leading a project of over 15,000-man hours in scale Manage the project from scoping and requirements through deployment for an end-to-end project or specific area of a project (e.g., build or test) Escalate issues to management which cannot be resolved at the program/project level Ensure resolution of cross segm
Project managerVMware IncOct 2021 - Feb 2022 (5 months)- Perform the required project administration tasks and needed to allow the successful delivery and reporting of VMware Projects and Programs. - Prepare and maintain clear and concise activity/progress/time recording reports in accordance with VMware’s. Perform the required project administration tasks and needed to allow the successful delivery and reporting of VMware Projects and Programs. Prepare and maintain clear and concise activity/progress/time recording reports in accordance with VMware's standards and submits to customers, management and Sales. Be a part of project and programs meetings and take on tasks as required for successful delivery and communication on status and progress. Submit subcontractor Work Orders and track progres- DQueue managerDataGlove IncAug 2020 - Oct 2021 (1 year 3 months)- Assigning cases to Support engineers, based on their skills and on the business priorities, taking into consideration our customer’s needs and other urgencies Handling misroutes from the queues by reviewing every single case Managing stakeholders. Assigning cases to Support engineers, based on their skills and on the business priorities, taking into consideration our customer's needs and other urgencies Handling misroutes from the queues by reviewing every single case Managing stakeholders (TAMs, IMs, other CSS teams, etc) escalations and expectations Supporting engineers during Sev A - warm handovers, globally Managing the EOS Handover Reports Handling cases over when engineers go oof Collaborating with TAs and engineers from other teams
- Account analystCatalina Marketing CorpSep 2019 - Aug 2020 (1 year)- Execute assigned tasks as directed by US Engagement Managers – add new stores/lanes, remove stores/lanes convert stores. - Build solid relationships with internal business partners with a focus on operations and technology. - Develop and maintain project. Execute assigned tasks as directed by US Engagement Managers – add new stores/lanes, remove stores/lanes convert stores. Build solid relationships with internal business partners with a focus on operations and technology. Develop and maintain project plans and status. Manage and resolve open client issues. Research history of re-occurring client issues to identify root cause and develop improvement plans. Complete regular client-specific project status reports. Identify opportunities to
- ODuty managerOTSI - VMwareDec 2018 - Aug 2019 (9 months)- Foster open communication between multiple groups. Client facing. - Work closely with global peers and managers to facilitate excellent customer experiences in client’s best-in-class support organization. Foster open communication between multiple groups. Client facing. Work closely with global peers and managers to facilitate excellent customer experiences in client's best in-class support organization Coordinate amongst centers for the proper reallocation of cases. Handling of open client issues. SLA Reporting on daily / weekly / monthly basis. Assist in root cause analysis and quality improvement plans to improve the quality of service we offer.
Education
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- PProject Practitioner (CPP®)Jan 2022
- SScrum Fundamentals CertifiedMar 2016
- IIT Service ManagementITIL® Foundation CertificateMay 2015
- SOffice Skills CertificateSan Bernardino Adult SchoolJul 2004
- cHigh Schoolcolegio liceo del surJan 2001 - Dec 2001 (1 year)