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Amelia Moromisato Tamashiro

About

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Lima Province, Peru
Contact Amelia regarding: 
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Full-time jobs

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • E
    Customer Support Representative
    EmpowerDB
    May 2023 - Jun 2025 (2 years 2 months)
    Delivered responsive, client-focused support to nonprofit partners, ensuring timely resolution of technical and workflow issues. Managed account configurations, tracked system changes, and generated detailed reports to maintain compliance and client satisfaction. Collaborated across teams to troubleshoot challenges and escalate complex technical issues when necessary. Built strong relationships through clear, empathetic communication, helping users adopt platform tools effectively.
  • C
    Digital Platforms Associate
    Coconect
    Jan 2020 - Mar 2023 (3 years 3 months)
    Supported bilingual digital content and user assistance for nonprofit initiatives across Australia, ensuring accuracy and accessibility. Created onboarding documentation and internal resources that improved coordination and knowledge sharing across teams. Maintained digital platforms using content management systems such as Drupal and Adobe Experience Manager, contributing to efficient project implementation. Partnered with teams to identify and resolve client-facing issues, improving the overall user experience.
  • Operation Smile
    Regional Programs Coordinator – Latin America & Caribbean
    Operation Smile
    Jan 2016 - Jun 2018 (2 years 6 months)
    Managed communications, logistics, and volunteer coordination for a regional leadership program across 13 countries. Served as a primary contact for local teams and partners, providing ongoing support and guidance to ensure successful program delivery. Developed materials and itineraries for training events, facilitating knowledge sharing and participant engagement. Contributed to the design and successful launch of the first all-Spanish regional volunteer training conference, expanding accessibility and inclusivity for participants.
  • O
    Coordinator, Student Programs & Non-Medical Volunteers
    Operación Sonrisa Perú
    Jun 2014 - Dec 2015 (1 year 7 months)
    Recruited, trained, and onboarded youth and non-medical volunteers for national medical missions, improving readiness and efficiency across events. Created onboarding guides and communication materials that streamlined volunteer integration and enhanced collaboration among teams. Supported student-led fundraising and community engagement efforts through effective coordination and clear communication. Expanded school clubs in Peru from one to six and established the first university club for student volunteers.
  • Medlife
    Student Affairs Associate
    Medlife
    May 2012 - May 2014 (2 years 1 month)
    Served as primary liaison for over 100 U.S. and Canadian student chapters, providing responsive support and guidance on service program logistics. Coordinated travel, housing, and registration logistics for volunteer trips, ensuring smooth participant experiences. Addressed participant concerns with professionalism and cultural awareness, strengthening relationships and program trust.
Education verified_user 0% verified
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    Technical Diploma in Jewellery and Object Design
    Design Centre Enmore
    Feb 2009 - Dec 2010 (1 year 11 months)
    Sydney, Australia