Amber Dieterle Office Manager/TMS tech

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Office Manager & TMS Tech

CalmPsych

Mar 2025 - Current (1 year 8 months)

Managing Virtual Assistants and billing team. Run front office on site, greeting patients, answering phones, scheduling visits, collecting payments, processing mail and running errands. Coordinating communication with pharmacy reps and providers. Updating documentation and ensuring accuracy of reports and spreadsheets. Running payroll for therapists and prescribets. Ensuring timely payment of invoices. Systems used: Simple practice, Google sheets, docs, chat, WhatsApp, Ringcentral, Doxy.

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Operations Coordinator

LHH Recruitment

Dec 2024 - Feb 2025 (3 months)

Supervisor for front office staff, assistant safety officer, order supplies, run reports, mail, monitor building for repairs/safety issues and all tasks as needed. Provide coverage for front desk during lunch breaks and for PTO- checking in patients, phone calls, scheduling appointments, Scanning into chart, incoming faxes, etc.
Systems used: Microsoft Excel, Word, Teams

Operations Manager

Sharecare

Feb 2024 - Apr 2024 (3 months)

As an Operations Manager, I was responsible for overseeing daily operations, optimizing processes, and ensuring efficient resource allocation to meet organizational goals. I collaborated with cross-functional teams to implement strategic initiatives that improved productivity and reduced costs. Additionally, I effectively managed remote work arrangements, coordinating with team members across several states to maintain seamless communication and project alignment. I also updated reports and wrote workflows in collaboration with clients, ensuring clarity and efficiency in our operations. My proficiency in typing and using Microsoft 365 tools facilitated the documentation and sharing of essential information, further enhancing our operational

Supervisor

Sharecare

Dec 2020 - Feb 2024 (3 years 3 months)

As a Supervisor, I was responsible for overseeing daily operations and ensuring that team performance met organizational standards. I facilitated communication among team members to address challenges and improve productivity. Additionally, I worked remotely with my team, documenting feedback on questions and tracking errors made by team members, which helped in refining our processes. I also wrote workflows to streamline operations, ensuring clarity and efficiency in our tasks. Furthermore, I was responsible for verifying the accuracy of requests processed and maintaining data privacy, which reinforced our commitment to data security within the organization.

ROI Specialist

Sharecare

Oct 2019 - Dec 2020 (1 year 3 months)

As an ROI Specialist, I was responsible for analyzing and optimizing return on investment strategies to enhance financial performance. My role involved collaborating with various departments to ensure accurate data reporting and compliance with industry standards. Additionally, I managed the data entry process into the records system to track medical records being released, verifying and updating information to match requests received. Since 2020, I have successfully worked full-time remotely from my home office, demonstrating my ability to maintain productivity and communication in a virtual environment.

Back Office Team Lead

Serenity Mental Health Centers

Aug 2019 - Oct 2019 (3 months)

Collect vitals on patients. Schedule follow up appointments and treatments. Maintain and release of medical records. Obtain lab & test results. Administering QB test for ADHD.

Administrative Assistant

Hospice of the Valley

Apr 2017 - Dec 2018 (1 year 9 months)

Responsible for a range of administrative tasks including answering phones & directing calls to correct individuals, ordering office and kitchen supplies, scheduling appointments, checking references, collecting documentation from employees for HR compliance, setting up rooms for meetings, arranging conferences and booking rooms, coordinating catering for events, handling petty cash, running daily & weekly reports, and mailing packages. Office tasks like filing, scanning, copying, taking minutes in meetings, responding to emails and running errands for director. Backing up other employees in medical records, reception desk and other areas as requested. Assisted in transition to new EMR system- HomeCareHomeBase.

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Medical Records Supervisor

Casa de la Luz Hospice

Mar 2013 - Mar 2017 (4 years 1 month)

- Supervising and training Medical Records employees, ensuring adherence to HIPAA compliance and proper information release protocols.
- Requesting records from hospitals and primary care providers (PCPs), conducting interviews, and hiring new team members to build a competent workforce.
- Following up with doctors to ensure documentation is completed and signatures are obtained, while managing the faxing, scanning, and filing of patient information.
- Reviewing patient charts and running daily, weekly, and monthly reports to ensure the completion of vital documents.
- Writing and updating workflows and department policies, ensuring that deadlines are met for the certification and recertification of patients.
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Bill Review Supervisor

Coventry Healthcare

Aug 2009 - Mar 2013 (3 years 8 months)

Supervise "Nesting Team" of new employees; conducting interviews to hire new employees; supervise team of 18-20 processors and 1-2 team leads; perform internal audits of team's work; Oversaw overpayment recoveries, state reporting processors and certified coders; Liaison with vender in India including training, answering questions and auditing; One-on-one meetings with employees to review monthly production & quality; write & deliver yearly reviews for every employee; answer team questions and provide continued training and coaching as needed; Writing & updating workflows; developing training documentation; work with HR on corrective action, as needed, for low performing employees.

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Team Lead/ Tech Claims Specialist

Coventry Healthcare

Sep 2007 - Aug 2009 (2 years)

Review submitted medical bills from healthcare providers in accordance with workers compensation laws in all 50 states on HCFA 1500, UB's and NCPDC forms; side-by sides with team members for training purposes; auditing bills and providing feedback to processors on errors; data entry of bills into bill review system for processing; processing bills for state reporting states with higher level of care required to ensure compliance with state laws.

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Customer Service

Tucson Mall

Oct 2005 - Jan 2006 (4 months)

Worked at mall customer service desk answering questions; providing directions around mall; answering phone calls; selling mall gift cards; balancing cash register and credit card machines; alerting security and housekeeping to issues; working independently at kiosks around mall providing same services offered at customer service desk.

Acting Manager/ Assistant Manager

Jamba Juice

Sep 2003 - Aug 2004 (1 year)

- Started out as cashier/smoothie maker, responsible for cash handling, stocking supplies, cleaning the store, and making smoothies.
- Promoted to shift lead, where I opened the store, balanced the cash drawer, and ensured that team members remained on task.
- Advanced to assistant manager, taking inventory, checking deliveries, making bank deposits, balancing the safe, and training new employees.
- Acted as manager when the actual manager moved to another store, which included ordering supplies, scheduling employees for shifts, interviewing applicants, reporting to the general manager, and approving timesheets.
- Utilized customer service skills to effectively interact with customers and resolve complaints, enhancin

Amber Dieterle

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Amber Dieterle

About

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Behavioral traits