Andres F Marin Nova Data Analyst

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Data Analyst

Traditional Foods

Feb 2022 - Current (4 years 4 months)

Billing Representative and Supervisor Assistant

Turo

Jan 2021 - Jun 2021 (6 months)

I assisted the supervisor in analyzing the team's KPIs in order to establish improvement plans and strengthen the operation as a billing representative and assistant to the supervisor. Additionally, in the operational role, I was responsible for supplying information about payments, billing periods, and membership plans to renters and hosts. Moreover, I was responsible for resolving disputes between hosts and guests by analyzing the evidence provided by each party, and, if the evidence was insufficient, requesting it from the account owner for further investigation. Finally, according to the results of the investigation, I took the necessary steps to leave annotations in the internal system and put bans on the accounts, compensating the hos

Tracking Supervisor

UPS

Aug 2020 - Mar 2021 (8 months)

- Aid team members on processes and procedures within the department as well as on the tools used to accomplish tasks to provide a great experience for the customers. - Monitor agent performance based on company standards and provided feedback to establish improvement plans in terms of performance and customer service - Carried out day-day-day duties accurately and efficiently.

Risk Analyst Intern

Emgesa S.A. ESP

Aug 2019 - Aug 2020 (1 year 1 month)

1. Apoyar en la medición del riesgo asociado a los commodities que impactan el Margen Variable de Emgesa, realizando seguimiento periódico al estado del portafolio y de las principales variables del mercado. 2. Apoyar en la implementación de las metodologías de análisis de riesgo de los portafolios (industriales y comerciales), evaluando su estructura y exposición al riesgo (a los commodities, indicadores macroeconómicos, tasas de cambio, etc.).

Admissions Lead

Noah's Ark Waterpark

Apr 2017 - Sep 2017 (6 months)

Ticket booth supervisor and head of guest services

Andres F Marin Nova

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