Amarildo Mahilaj Customer Relations Specialist

Remote OPI Greek Interpreter

TransPerfect Connect

Jun 2023 - Oct 2023 (5 months)

Accurate Interpretation: Provide precise interpretation between Greek and English for diverse topics, including healthcare, medical insurance, and financial matters, ensuring effective communication. Time Management: Efficiently manage call duration, multitasking between listening, interpreting, and note-taking. Confidentiality: Handle confidential information professionally, maintaining privacy for all parties involved in the interpretation.

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Customer Service Representative

ITA AIRWAYS

Sep 2022 - Apr 2023 (8 months)

Responsible for actively promoting and selling newbookings to customers as a core component of the role at ITA Airways Handling and resolving complaints, issues, and discrepancies related to bookings and services provided. Staying up-to-date with changes and updates in airline policies, regulations, and services, and communicating them to clients as needed.

Travel Agent

Lufthansa InTouch

Apr 2022 - Sep 2022 (6 months)

Proficiently engaged in driving sales growth and fostering customer relationships by effectively promoting and securing new bookings at Lufthansa Group. Responded to inquiries from clients via phone & email in a timely and professional manner. Maintained accurate and detailed records of customer interactions and bookings in our customer relationship management system.

Sales Consultant

YOOX NET-A-PORTER GROUP

Oct 2021 - Apr 2022 (7 months)

Assisted customers with their orders, providing accurate and up-to-date information on products, availability, and delivery times. Worked collaboratively with other departments, including logistics and sales, to ensure a seamless customer experience. Promoted and sold Net-A-Porter products and services, including exclusive collaborations and subscription programs.

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Travel Consultant

Alitalia Airlines

Mar 2015 - Sep 2021 (6 years 7 months)

Managed a high volume of customer interactions while maintaining a friendly and empathetic demeanor at all times. Promoted and sold Alitalia products and services to clients, including special offers and loyalty programs. Collaborated with other departments, such as ticketing, airport services, and cargo, to ensure that all customer needs were met and issues were resolved in a timely manner.

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Telemarketing Agent

Tregi Marketing Group

Oct 2014 - Mar 2015 (6 months)

Met or exceeded individual and team sales targets by effectively communicating the value of the company's products and services and closing sales. Followed up with customers after sales to ensure satisfaction and encourage repeat business. Provided feedback and suggestions to management on how to improve sales processes, product offerings, and customer experience.

Amarildo Mahilaj

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