Amardeep

S

Senior Product Owner

SCG Management

Feb 2024 - Apr 2025 (1 year 3 months)

• Owned the product road map for all new and existing features, identifying and mitigating key roadblocks. • Created user stories and acceptance criteria to help get buy-in from key stakeholders. • Acted as the liaison between product, developers, and sales • Conducted UserTesting. • Collaborated closely with business partners to outline business requirements documents. • Managed 2 releases of the product, supporting strategic planning and delivering new features.

Senior Product Consultant

Capco

Feb 2022 - Jan 2024 (2 years)

• Led CRM digital transformation projects for HSBC and Santander using Microsoft Dynamics and Salesforce. • Delivered cross-functional SaaS implementations across Wholesale Banking and HR divisions at HSBC, leading the rollout of Microsoft Dynamics to streamline business processes, enhance key services, and develop user dashboards and customer case management solutions. • Acted as UK SME for MS Dynamics; conducted workshops and collaborated with global stakeholders across the UK & ASPAC. • Lead Product Owner on the implementation for MS Dynamics. ( Managing the Backlog, representing clients' needs • Conducted in-depth market research and RFP recommendations for Aviva on SaaS tools in insurance. • Leading feedback workshop for HSBC glo

Implementation Consultant

assima

Feb 2019 - Sep 2021 (2 years 8 months)

F

Product Manager (Co-Founder)

Fashion Kanvas

Sep 2018 - Mar 2020 (1 year 7 months)

• Work directly with developers, QA, UI/UX designers, and customers to define features & technical user stories • Established strategic partnerships with various fashion institutions & small businesses • Worked closely with clients, management and marketing team to achieve desired results • Leading the ideation, technical development, and launch of innovative features • Post-launch monitoring of product quality, sales performance and improvement opportunities • Ran the Agile ceremonies • Use performance analytics using such tools as Google Analytics and Mixpanel to develop and improve the service and product • Owned the backlog & roadmap

Solution Consultant

Seismic

Apr 2018 - Feb 2019 (11 months)

• Consulted financial services clients (Investec, Schroders, Inmarsat) on CMS and sales enablement tools. • Gathered business requirements, performed Salesforce integrations, and onboarded users. • Supported client success teams with training, SLA compliance, and platform optimisation. • Assisting Client Success Managers with client meetings and providing support on the platform.

B

Support Consultant / Product Expert

BookingBug

Feb 2017 - Apr 2018 (1 year 3 months)

Managed relationships with key clients, including John Lewis, Adidas, and DWP, acting as the main point of contact between BookingBug and client stakeholders such as Product Managers, Implementation Managers, and Developers.

C

CRM Implementation

Chargifi

Apr 2016 - Dec 2016 (9 months)

• Defined BRDs, managed testing, and conducted end-user training post go-live. • Lead multiple internal workshops to map and understand business processes and desired changes (using tools such as Viso and Jira) • Post go-live of the Salesforce platform, successfully designed and delivered training to the user teams, and ensured the onboarding for all users

Customer Advocate

Zendesk

Mar 2015 - Oct 2015 (8 months)

• Providing clients with technical support through Zendesk's key support channels, ensuring the client is provided with a high level of service • Working with senior developers to address client queries and tackle technical issues • Introducing new clients to Zendesk and presenting the various potential services and platforms on offer

Client Relationship Management – Business Analyst (BA)

BlackRock

Aug 2011 - Oct 2014 (3 years 3 months)

• Managed relationships with key stakeholders, including relationship managers and system developers, to support CRM usage and enhancements. • Documented and analysed business processes to assess the impact of CRM changes and communicated updates to users through training and documentation. • Delivered bespoke, client-specific training sessions tailored to different user groups and business needs. • Provided ongoing user support, troubleshooting issues and ensuring timely resolution. • Analysed support queues and generated weekly reports highlighting the top 10 queries by region and department to identify trends and optimise support. • Collaborated closely with developers to report system bugs, suggest enhancements, and support testin

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