Amanda Winkle

Sales Associate

Bath & Body Works

Oct 2025 - Current (9 months)

Serve 50+ customers per shift, balancing speed and service with peak-season traffic. Handle transactions, returns, and gift card issues with zero discrepancies. Maintain seasonal floor plans and visual standards with team coordination.

Customer Support Specialist

Customer Contact Services

Jan 2025 - May 2025 (5 months)

Managed 80+ inbound and outbound calls daily across service, billing, and troubleshooting issues. Used call scripts and CRM tools while maintaining natural and clear communication. Documented support cases and escalated unresolved issues per policy.

H

Front Desk Agent

Holiday Inn Express & Suites

Feb 2024 - Aug 2024 (7 months)

Checked in over 100 guests per week; verified ID, processed payment, and resolved concerns. Handled call volume and guest requests using multi-system hospitality platforms. Coordinated timely issue resolution between departments.

B

Culinary Associate

Bourbonnais Grove

Nov 2021 - Jan 2022 (3 months)

Prepared meals following dietary restrictions and portion guidelines for 75+ residents. Assisted cooks with prep, sanitation, and safe food storage under tight timelines.

R

Front Desk Associate

Riverside Health Fitness Center

Jun 2020 - Nov 2020 (6 months)

Checked in members, resolved account issues, and scheduled activities across departments. Maintained welcoming environment while managing calls and records.

B

Hostess & Baker

Bakers Square

Sep 2018 - Nov 2019 (1 year 3 months)

Managed guest flow and seating rotations during peak periods. Prepared bakery items to brand specs; supported kitchen communication under pressure.

B

Administrative Assistant

Bethel Baptist Church

Jul 2016 - Oct 2021 (5 years 4 months)

Handled multi-line phones, visitor support, email, and scheduling for office staff. Maintained confidential records and produced weekly bulletins for print and digital use.

Technical Support Representative

Applied Systems

Sep 2013 - Feb 2016 (2 years 6 months)

Provided Level 1-2 remote technical support via phone, email, and chat for insurance software users. Guided customers through hardware/software troubleshooting and documented cases for escalation. Used VOIP systems and help desk tools to maintain real-time support queue.

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