Amanda Rodriguez Researcher | Data Analyst | Project Management

Clinical Laboratory Operator II

Natera

Feb 2023 - Current (3 years 7 months)

• Perform DNA extraction from patient samples following GLP and SOP protocols • Utilize Laboratory Information Management Systems (LIMS) to track and manage sample data • Operate, troubleshoot, and maintain advanced extraction instrumentation

Research Assistant

Texas State University

Jan 2022 - Dec 2022 (1 year)

• Digitized and organized raw data on chimpanzee behavior and ecology • Summarized and entered behavioral data into structured Excel databases

Bioarchaeology Intern

Field Museum

Aug 2019 - Nov 2019 (4 months)

• Completed osteological inventories and re-housed human remains in compliance with NAGPRA guidelines • Conducted X-ray scanning of mummified remains and documented findings • Entered detailed skeletal data into the museum’s database

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Archaeology Intern

Belize Valley Archaeological Reconnaissance Project

Jul 2019

• Excavated a Mayan plaza at the Xunantunich archaeological site • Recovered, cataloged, and organized cultural artifacts • Maintained field notes and excavation logs throughout each dig day

Research Intern

Texas State University

Jan 2019 - May 2019 (5 months)

• Measured proximal and distal humeri from 130 skeletal specimens in the Texas State Donated Collection • Evaluated accuracy of regression models for estimating body mass in fossil hominins

Customer Service Representative

Progressive Insurance

May 2014 - Oct 2014 (6 months)

• Handled 80–110 inbound calls daily, addressing customer inquiries related to policy verification, billing, and state reporting requirements • Delivered clear, accurate explanations of policy coverage, rating factors, and state-specific insurance regulations • Identified customer needs and provided tailored solutions to promote satisfaction and long-term retention • Maintained strict compliance with state policy guidelines and company protocols

Store Cashier

Central Market

Apr 2014 - Jun 2017 (3 years 3 months)

• Provided excellent customer service by efficiently processing transactions and handling payments with accuracy and care • Assisted customers with bagging and carrying out orders, ensuring a positive shopping experience • Trained and mentored new hires on point-of-sale (POS) systems, customer service standards, and administrative procedures • Resolved customer concerns with professionalism and empathy, maintaining customer satisfaction and loyalty

Barista

Starbucks

Nov 2008 - Oct 2012 (4 years)

• Consistently completed up to 35 drive-thru transactions per half hour, contributing to high store profitability and customer satisfaction • Efficiently multitasked between café and drive-thru operations in a fast-paced, high-volume environment • Prepared a wide range of handcrafted beverages and food items while maintaining quality and consistency • Ensured compliance with health and safety standards through diligent store cleanliness and sanitation practices

Amanda Rodriguez

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