Amanda Passos da Cunha Pereira Lawyer | KYB Onboarding Analyst at Binance | KYB

Customer Service Specialist

Bitget

Jul 2024 - Feb 2025 (8 months)

2024( July)- 2025( February)- Customer Service on Bitget: Customer support in chats and emails in English, Portuguese, Spanish and German. Prevent, investigate, locate unauthorized activities in user accounts. Experience using Zendesk system. Support provide for: P2P Futures Launchpad / Launchpool Buy crypto with fiat Card transactions Promotions activities Crypto Withdraw Crypto Deposit Earn Spot Trading Account Function 2FA

KYB ANALYST

Binance

Jul 2022 - Current (3 years 11 months)

Handle, review and verify all applications for client on-boarding within available SLAs. Proficiency in compliance applications and programmes such as Refinitiv World-Check, Jumio and etc. Act as a checker to ensure effective customer due diligence process. Good proficiency in conducting risk assessments, periodic/trigger reviews and enhanced due diligence Monitoring and documentation of unusual activity or red AML flags Manage personal workload and ensure timely escalation of key risks/issues to management. Did training to new people in the company explaining the role and responsibilities. Experience using Haodesk system.

Customer Support Representative

Binance

Nov 2021 - Jul 2022 (9 months)

Tasks & Responsibilities: Customer support in chats in English and Portuguese. Prevent, investigate, locate unauthorized activities in user accounts. Experience using Haodesk system. Support provide for: Crypto Withdraw Crypto Deposit Earn Spot Trading Account Function 2FA Launchpad / Launchpool Buy crypto with fiat Card transactions Promotions activities

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Community Manager

PeliPlat

Mar 2021 - Nov 2021 (9 months)

Tasks & Responsibilities: Implemented a social media communication campaigns. Content creation, curation and posts on social medias ( instagram, facebook and twitter). Responded to comments on each social media. Tools Used: Instagram, Facebook, Twitter, Canva, Microsoft Pack (Word, Excel, PowerPoint), Adobe Lightroom.

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Customer Support Specialist

OptNet Solutions

Aug 2019 - Mar 2021 (1 year 8 months)

Handled complaints by email, provided appropriate solutions for customers and follow up( with tickets) to resolve any issues.

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Lawyer

Cunha Pereira E Advogados Associados Advocacia Empresarial Sociedade De Advogados

Jan 2017 - Jan 2019 (2 years 1 month)

Tasks & Responsibilities: I worked as a civil lawyer . I conducted and took part of deposition hearings filed motions, made court appearances on behalf of my clients, draft up legal documentation, negotiated settlements.

Amanda Passos da Cunha Pereira

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