Amanda Hays
About
Detail
Operations Master & Customer Engagement Queen
Ohio, United States
Contact Amanda regarding:
Flexible work
Starting at
USD25/hour
groups
Networking
Résumé
Jobs
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- BLead Support SpecialistBenEngage, LLCJan 2024 - Aug 2024 (8 months)• Company Overview: Part of Revolution Benefits Group • Developed and implemented streamlined processes that improved response times and reduced operational inefficiencies, contributing to a more effective support system for self-funded medical benefits • Consistently exceeded expectations by going above and beyond in every aspect of client support, demonstrating unwavering commitment to delivering exceptional service in high-paced, high-volume settings • Acted as go-to expert for client success, specializing in self-funded medical benefit solutions, driving client engagement, retention, and satisfaction • Pivotal role in team education, ensuring all members were fully trained and confident in using support tools and handling complex c
- Senior Customer Support TechnicianSkySlopeJul 2022 - Apr 2023 (10 months)- Senior Support TechSkySlopeNov 2021 - Jul 2022 (9 months)• Senior Support Agent with a rapid 6-month ascent, delivering efficient solutions and renowned for providing exceptional customer experiences • Expertise in Salesforce, technology, SaaS and many other real estate platforms • Recognized for navigating complexities seamlessly, providing top-notch support • Enthusiastic about team collaboration, creating personalized learning content, and conducting impactful training sessions for Realtors nationwide • A creative powerhouse committed to client success, crafting tutorials during unpaid hours to equip non-tech savvy customers to understand the platforms processes • Always emphasizing efficiency of minimal input for maximum results • Enhanced customer satisfaction by promptly addressing t
- CZoning Research Lead & Office ManagerCREzoningJun 2014 - May 2021 (7 years)As the Zoning Office Research Lead and Manager at CREzoning, I lead a • dynamic team specializing in zoning analysis and full compliance reports • Implemented and customized Salesforce system, enhancing workflow, client management, and report-specific data • Successfully orchestrated nationwide order submissions and information requests, cultivating robust relationships with municipal workers across The United States and Canada • Masterfully utilized CivicPlus platforms and GIS systems, demonstrating meticulous organizational skills and implementing efficient filing systems, maintaining a robust Municipal contact database for anticipated company growth • Exemplifying leadership, I trained and guided new hires in document requests, ALTA
Education
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- Paralegal CertificationOhio UniversityJan 2025 - Current (1 year 10 months)
- HReal Estate CertificateHondros CollegeJan 2024 - Mar 2024 (3 months)