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Amanda Bradley

About

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Virginia, United States

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Résumé

Jobs verified_user 0% verified
  • TForce Freight
    Dispatch Supervisor
    TForce Freight
    Mar 2024 - Feb 2025 (1 year)
    Managed 35 terminals in the western US, assigning freight based on designated routes and driver location, monitoring them to ensure timely service. Updated system in cases of delay and late dispatches and arrivals, following up with terminals and drivers in each case to keep track and make route changes if necessary. Took upwards of 50 calls while simultaneously viewing emails and chats, assisting drivers and terminals with these and other issues, while also maintaining a call average of under two minutes. Used Emerge Marketplace to create and track contract requests for excess freight across the country, verifying sometimes more than twenty requests within a shift, and accepting bids at under $3.00/mile. Nearly half were accepted at under
  • K
    Customer Support Advocate
    Kryterion Inc
    Aug 2021 - Nov 2023 (2 years 4 months)
    Provided excellent customer service as the primary point of contact for testing network staff and testing candidates in need of technical support. Assisted as many as three test takers at once and over 120 a day at the busiest seasons, all while having an average chat time of approximately 12 minutes and having one of the lowest rates of customers coming back in chat for a second time. Researched difficult topics and maintained detailed records of customer interactions, technical issues, and troubleshooting solutions, as well as created new and updated existing tickets through Salesforce and Zendesk for future reference if needed.
  • Modivcare
    Customer Support Associate
    Modivcare
    Jan 2021 - Aug 2021 (8 months)
    Assisted with scheduling, routing, and dispatching non-emergency medical transportation for riders in need. Administered, documented, and processed tasks associated with volunteer/independent drivers, as well as mileage reimbursement programs Worked with transportation providers and health care facilities whenever issues arose. Complied with corporate and regulatory policies regarding information confidentiality and privacy.
Education verified_user 0% verified
  • Grand Canyon University
    B.S. in Biomedical Engineering.
    Grand Canyon University
    Jan 2016 - Jan 2019 (3 years 1 month)
  • M
    High School Diploma
    McClintock High School
    Jan 2011 - Jan 2015 (4 years 1 month)