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Alyssia Bragg
About
Detail
Michigan, United States
Résumé
Jobs
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Treasury Departmental TechState of MichiganDec 2024 - Jul 2025 (8 months)• Compile, research, review, process collection activities related to enforcement (lien/levy/vendor offsets) • Review and resolve complex account issues. • Initiate responses verbally or in writing from third party contractors, attorneys, other state agencies and taxpayers. • Prepare and edit reports and publications • Skip trace to find contact information for delinquent taxpayers. • Meets the organization's quality program(s) minimum requirements. • Maintains professional client relationships and provides excellent customer service.- Disability CoordinatorSedgwickApr 2023 - Jan 2025 (1 year 10 months)• Makes claim determinations, based on the information received, to approve routine disability claims or makes a recommendation to team lead to deny claims based on the disability plan.
• Reviews and analyzes routine medical information (i.e. attending physical statements, office notes, off work notes, etc.) or consults with a nurse to determine if the claimant is disabled as defined by the disability plan.
• Determines benefits due, makes timely claims payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.
• Communicates clearly and timely with claimant and client on all aspects of claims process by phone, written correspondence, and/or claims system. - Export CoordinatorJBSNov 2021 - Nov 2022 (1 year 1 month)• Navigate different web applications to verify floor inventory • Use FIFO to allocate specific boxes of beef for orders • Prepare export documentation • Supervise floor employees to ensure proper load completion • Fulfill customer orders for major companies • Accurate data entry, sharing information with corporate if orders go short
- Senior AdvisorKelly ServicesOct 2020 - Oct 2021 (1 year 1 month)• Provide excellent customer service to customers • Navigate multiple applications for data entry and knowledge base information • Successfully adhere to company's key performance indicators (KPIs) • Receive escalation calls from T1 advisors with customers they could not handle • Deescalate angry customer calls • Input data for engineering escalation, if needed
- COperations SupervisorCentral County Transportation AuthoritySep 2018 - Oct 2020 (2 years 2 months)• Supervise over 100 transit bus drivers • Create bus route detours and distribute signs at the bus stops, as needed • Create and distribute disciplinary documentation and commendation letters • Provide safety-sensitive employees with direction via radio, as needed • Investigate bus accidents, take photos, gather information from passengers
- RPatient Access AssociateR1, RcmJan 2013 - Sep 2018 (5 years 9 months)• Check in patients for procedures, providing excellent customer service.
• Verify that we have an active procedural order from patient/doctor.
• Verify patient insurance and demographic information.
• Ensure that claims are filed properly for insurance purposes.
• Input correct CPT and ICD codes into patient portal for billing.
• Additionally, provided email support by responding to patient inquiries and setting up appointments, which enhanced communication and streamlined the patient access process.
Education
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- AAS Liberal ArtsKalamazoo Valley Community CollegeAug 2021 - Jan 2022 (6 months)
- Certificate Medical Billing and CodingPurdue UniversityJan 2017 - Jan 2018 (1 year 1 month)