Alexandra Pacheco

Alexandra Pacheco  new_releases

About

Detail

Customer service representative
Bogotá, Bogota, Colombia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Hopper
    Senior travel expert agent (STXA)
    Hopper
    Nov 2021 - Current (4 years 10 months)
    - Assist customers in the Transportation marketplace on the app. - Advise and provide resolutions following the policies and specific situations.
  • Sutherland
    Airbnb community support ambassador
    Sutherland
    Jun 2021 - Nov 2021 (6 months)
    - Guiding users through varied processes on SaaS platform. - Educating users on different policies and operations. - Managing sensitive data. - Providing the best customer service possible.
  • Sitel Group
    Fiserv customer service representative
    Sitel Group
    Jan 2020 - Feb 2021 (1 year 2 months)
    - Direct contact with U.S. customers to authenticate suspicious activity on their accounts and avoid fraud. - Strong communication and call control skills. Managing sensitive data from users.
Education verified_user 0% verified
  • E
    EF SET english certificate 79/100 (C2 proficient)
    EF Standard English Test (EF SET)
    Aug 2021
  • Pontificia Universidad Javeriana
    Bachelor's degree in modern languages
    Pontificia Universidad Javeriana
    Jan 2014 - Dec 2020 (7 years)