Operations Business Manager
VirtualAssistantsio
Nov 2020 - Mar 2023 (2 years 5 months)
Managed and supervised Virtual Assistants (VAs) assigned to multiple clients, ensuring productivity, accountability, and quality of work delivery
Served as the primary point of contact for clients, handling day-to-day operations, team coordination, performance updates, and issue resolution
Oversaw onboarding, training, and performance management of VAs to ensure alignment with client expectations and company standards
Coordinated recruitment workflows between clients and internal recruiters to deliver qualified candidates within target timelines
Managed client onboarding processes, including discovery calls, workflow assessments, and operational alignment
Developed and implemented Standard Operating Procedures (SOPs