Alvaro Jose Serrano Russi
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Bilingual Talent Acquisition Specialist at KalTire
Brossard, Quebec, Canada
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Bilingual Talent Acquisition SpecialistKal TireMar 2023 - Current (3 years 2 months)- Plan and deliver the full recruitment cycle process for all levels of searches. - Partner with hiring managers to ensure a fluid and consistent hiring process is achieved. - Identify vacancy requirements, and review job specifications, qualifications, and skills. - Plan and execute recruitment objectives for each position in a timely manner. - Provide regular updates on search progress to stakeholders and leadership teams. - Maintain active communication with passive and active candidates to develop a qualified pipeline for current and future hiring opportunities. - Build and maintain a network through industry contacts, association memberships, community groups etc. for the purpose of building brand awareness, career opportunities- RecruiterConcentrixJun 2021 - Mar 2023 (1 year 10 months)- Responsible for assisting with implementation and administration of recruitment programs - Receive, screen, and file incoming resumes, background, and reference checks - Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants - Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates - Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates - Maintain accurate and concise records and reports concerning all p
- SRecruiterSkybridge Americas IncOct 2020 - May 2021 (8 months)• Sources, recruits, and hires primarily nonexempt customer service agent positions in a very high volume and demanding environment. • Develop and execute highly effective sourcing strategy related to hiring goals and requirements • Maintain applicant and candidate experience in alignment with the policy and practice of Skybridge Americas, ensuring a positive experience for all interested applicants. • Execute contact center work at home sourcing, interviewing, and selection strategy throughout the US and Canada; assist the Talent Acquisition Team in executing new programs, systems, and practices • Works in collaboration with the hiring teams and leadership in developing and executing a sourcing strategy to meet recruitment goals a
- Quality Assurance SpecialistCitco (Canada) IncMar 2020 - Oct 2020 (8 months)- Assessed employee interactions with customers on the client's accounts - Reviewed recorded/live calls and documents whether or not proper processes and procedures are followed to call completion. - Reviewed employee documentation for accuracy and completeness. - Completed quality assurance and training evaluation forms. - Provided objective and constructive coaching to employees. - Provided feedback to managers regarding employee performance and training. - Assisted in identifying methods to improve quality and training. - Produced reports to document employee performance and training. - Conducted training for new and existing employees. - Prepared training material and presentation for employees.
- Language Service FacilitatorCitco (Canada) IncNov 2019 - Oct 2020 (1 year)• Receiving Inbound customer service calls • Providing excellent customer support for multiple accounts in requested language • Working with internet based software • Identify customers' needs, clarify information, research the issue and provide solutions and/or alternatives
- Recruitment AssociateManpowerGroupSep 2019 - Oct 2022 (3 years 2 months)• Planned, recruits, assesses and hires candidates for jobs in high volume or strategic areas while ensuring consistency in high standards to ensure Canada Post retains employees that will meet the business needs. • Maintained a pool of candidates to draw on when new openings are available by sustaining continuous relationships with potential candidates. • Scheduled more than 40 applicant interviews per week and coordinated schedules with candidates, recruiters, and management. • Developed and implemented sourcing strategies including headhunting, leveraging social media, participating in job fairs. • Coordinated schedules with applicants and interviewers, creating calendars, sending interview confirmations, monitoring inboxes, and rec
- Talent Acquisition SpecialistConcentrixMar 2019 - Jul 2019 (5 months)
- Collections ConsultantConcentrixJan 2017 - Mar 2019 (2 years 3 months)Customer Support Associate. Macys Collections • Consultant agent collections Macy's retail credit card. Early ages • Customer service • Payment agreements with customers and financing plans for credit cards.
- Spanish Sales AgentConcentrixMay 2015 - Dec 2016 (1 year 8 months)• Sales and technical support agent • Maintain up-to-date knowledge about products and services. • Respond to customer queries about services, equipment, promotions, roaming and billings. • Enhance customer retention and satisfaction by providing outstanding and prompt customer services. • Understand customer needs and recommend appropriate products and rate plans. • Develop innovative ways to sell telecommunications products and services to customers. • Handle customer requests for payments, activations, upgrades and other services.
- Bilingual Customer Service RepresentativeSutherland Global ServicesOct 2014 - May 2015 (8 months)• Sales and technical support agent AT&T Uverse Blue • Maintain up-to-date knowledge about ATT products and services. • Respond to customer queries about ATT services, equipment, promotions, roaming and billings. • Enhance customer retention and satisfaction by providing outstanding and prompt customer services. • Understand customer needs and recommend appropriate products and rate plans. • Develop innovative ways to sell ATT products and services to customers. • Handle customer requests for payments, activations, upgrades and other services.
- SGeneral Logistics CoordinatorSacred Music Festival of Bogota 2013Aug 2013 - Nov 2014 (1 year 4 months)• Preproduction, Production, and PostProduction of the Sacred Music Festival of Bogota 2013 • Enrollment • Logistic, coordination of venues, transportation, and workgroup. • Administrative processes (databases, operation permits, reports, population studies, project budgets) • Diffusion and promotional actions for the Festival in journals, radio, television, and internet. • Inventory Control.
- FacilitatorETS Global B.V.Jun 2013 - Jul 2019 (6 years 2 months)• Administer exams to students who assess with accommodations, understand students' specific accommodations and, for extended time exams, understand how to time each section. • Read all the general and the appropriate subject-specific exam administration instructions in the Exam Instructions book to understand the flow of the administration. • Prepare the exam rooms. • Set up exam equipment (such as CD players, computers with recording software and headsets, and handheld digital recorders). • Admit and assign seats to students. Use a preassigned seating chart if provided by the AP coordinator. (Review the AP Seating Policy.) • Check the identification of homeschooled students and/or students from other schools. •
- Assistant ManagerFundación Orquesta Sinfónica de BogotáJan 2011 - Jan 2012 (1 year 1 month)- Enrollment. Management Social Networks. - Public Relations and Production of Zarzuela Season 2011/2012, Symphonic Season "Beethoven 2012", and "New Year's Eve Concert 2011" Fine Arts Theatre of Bogota. - Promotional Tour "San Andres 2012. Internal Communication
- MHuman Resource SpecialistMarketplace ConsultingNov 2009 - Aug 2010 (10 months)• Human resource campaign content producer • Develop population studies analysis • Logistics • Data entry
Education
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- Applied Human Resource Management , Human Resource ManagementUniversity of ManitobaJan 2019 - Dec 2020 (2 years)
- FBachelor of Science in Human Resources ManagementForo Europeo Escuela de Negocios de NavarraJan 2008 - Dec 2009 (2 years)
- Journalist and Social CommunicatorUniversidad de la SabanaJan 2004 - Dec 2008 (5 years)
Awards
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- Employee of the Month April 2018ConcentrixApr 2018
- Employee of the Month August 2017ConcentrixAug 2017