Álvaro Jiménez

Álvaro Jiménez

About

Detail

Tecnico en Redes
San Francisco, Heredia Province, Costa Rica

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Azure Support Engineer
    Allyis (Microsoft)
    Sep 2025 - Mar 2026 (7 months)
    • Supported Azure AD identity scenarios including App Registrations, Enterprise Applications, and SSO integrations.
    • Troubleshot authentication failures involving tokens, API permissions, conditional access, and service principals.
    • Performed frontend debugging (JavaScript, HTML, CSS) to resolve authentication and browser-related issues.
    • Managed case queues, executed case quality checks, and ensured SLA compliance.
    • Acted as last point of escalation for critical incidents, coordinating with engineering teams to drive resolution.
    • Used Azure AD logs, traces, and network captures to diagnose complex identity problems.
    • Analyzed logs, traces, and browser network captures to resolve identity-related issues.<
  • R
    Remote Fleet Engineer
    Jun 2024 - Jul 2025 (1 year 2 months)
    • Managed remote infrastructure across 200+ devices, applying proactive diagnostics and health optimization.
    • Leveraged ServiceNow platform for case management, incident tracking, and SLA monitoring.
    • Helped implement ServiceNow dashboards and reporting (analytics/statistics) to visualize incident trends and improve operational efficiency.
    • Coordinated escalations with vendors and clients, ensuring timely resolution and proper documentation.
    • Performed diagnostics on Windows endpoints, connectivity, and security-related failures.
    • Delivered 24/7 on-call support, maintaining SLA compliance and updating knowledge bases.
  • ICU Medical
    Back Office & SAP Consultant
    ICU Medical
    Jan 2024 - Jun 2024 (6 months)
    • Processed and validated SAP orders with 98% billing accuracy.
    • Documented workflows and onboarding guidelines for support peers.
    • Collaborated with internal sales and external customers to resolve discrepancies.
  • Emerson
    Cloud Configuration Analyst (Oracle Cloud)
    Emerson
    Jan 2023 - Dec 2023 (1 year)
    • Configured and deployed Oracle Cloud HCM modules (Core HR, Absence, Recruiting).
    • Translated business requirements into technical solutions with full documentation.
    • Supported SaaS identity integrations and cloud security configurations.
    • Created documentation and readiness materials for global teams.
  • JumpCloud
    Cloud Engineer & Advisor
    JumpCloud
    Jan 2022
    • Provided advisory support on SaaS identity integrations and cloud security.
    • Utilized ServiceNow platform for incident management and customer support workflows.
    • Authored technical documentation and support guides for enterprise customers.
  • T
    Azure Support Engineer
    Tek Experts Microsoft
    Jan 2022
    • Designed tailored Azure migration strategies and SaaS integration solutions.
    • Automated workflows with Azure Automation, reducing manual effort by 25%.
    • Collaborated with engineering and product teams to resolve escalations and improve platform reliability.
  • L.L. BEAN
    IT Helpdesk Technician
    L.L. BEAN
    Feb 2021 - Feb 2022 (1 year 1 month)
    • Resolved Level 1–2 hardware/software incidents with 95% satisfaction rate.
    • Used ServiceNow platform for ticketing, case tracking, and escalation management.
    • Authored internal knowledge base articles and assisted with onboarding of new hires.
Education verified_user 0% verified
  • U
    BSc in System Engineering
    UIA UNIVERSITY
    Jan 2020 - Current (6 years 10 months)
    In progress, pending graduation project
  • C
    Network Technician
    Colegio Técnico Profesional de Heredia
    Jan 2015 - Dec 2017 (3 years)