Álvaro Jiménez Tecnico en Redes

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Azure Support Engineer

Allyis (Microsoft)

Sep 2025 - Mar 2026 (7 months)

• Supported Azure AD identity scenarios including App Registrations, Enterprise Applications, and SSO integrations. • Troubleshot authentication failures involving tokens, API permissions, conditional access, and service principals. • Performed frontend debugging (JavaScript, HTML, CSS) to resolve authentication and browser-related issues. • Managed case queues, executed case quality checks, and ensured SLA compliance. • Acted as last point of escalation for critical incidents, coordinating with engineering teams to drive resolution. • Used Azure AD logs, traces, and network captures to diagnose complex identity problems. • Analyzed logs, traces, and browser network captures to resolve identity-related issues. • Troubleshot authentication f

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Remote Fleet Engineer

Jun 2024 - Jul 2025 (1 year 2 months)

• Managed remote infrastructure across 200+ devices, applying proactive diagnostics and health optimization. • Leveraged ServiceNow platform for case management, incident tracking, and SLA monitoring. • Helped implement ServiceNow dashboards and reporting (analytics/statistics) to visualize incident trends and improve operational efficiency. • Coordinated escalations with vendors and clients, ensuring timely resolution and proper documentation. • Performed diagnostics on Windows endpoints, connectivity, and security-related failures. • Delivered 24/7 on-call support, maintaining SLA compliance and updating knowledge bases.

Back Office & SAP Consultant

Icu medical

Jan 2024 - Jun 2024 (6 months)

• Processed and validated SAP orders with 98% billing accuracy. • Documented workflows and onboarding guidelines for support peers. • Collaborated with internal sales and external customers to resolve discrepancies.

Cloud Configuration Analyst (Oracle Cloud)

Emerson

Jan 2023 - Dec 2023 (1 year)

• Configured and deployed Oracle Cloud HCM modules (Core HR, Absence, Recruiting). • Translated business requirements into technical solutions with full documentation. • Supported SaaS identity integrations and cloud security configurations. • Created documentation and readiness materials for global teams.

Cloud Engineer & Advisor

JumpCloud

Jan 2022

• Provided advisory support on SaaS identity integrations and cloud security. • Utilized ServiceNow platform for incident management and customer support workflows. • Authored technical documentation and support guides for enterprise customers.

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Azure Support Engineer

Tek Experts Microsoft

Jan 2022

• Designed tailored Azure migration strategies and SaaS integration solutions. • Automated workflows with Azure Automation, reducing manual effort by 25%. • Collaborated with engineering and product teams to resolve escalations and improve platform reliability.

IT Helpdesk Technician

L.L. BEAN

Feb 2021 - Feb 2022 (1 year 1 month)

• Resolved Level 1–2 hardware/software incidents with 95% satisfaction rate. • Used ServiceNow platform for ticketing, case tracking, and escalation management. • Authored internal knowledge base articles and assisted with onboarding of new hires.

Álvaro Jiménez

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