Alvaro Guerrero Product management specialist | Technology consultant |

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Product Management Specialist

Teleperformance

Apr 2022 - Current (4 years 4 months)

- Specialist in the management and provisioning of more than 10 internal tools, providing support and requirements gathering in each phase of the projects, from the evaluation of the opportunity to its deployment to production. - Elaboration, design and structuring of work plans for new technology projects.
Consultor de Innovación de Procesos

Teleperformance

Aug 2021 - Apr 2022 (9 months)

- Provide consulting services for digital transformation projects, optimizing processes using digital strategies and agile methodologies. - Detailed process mapping for flow creation using tools such as (Visio, Bizagi). - Creation and presentation of business cases focused on resource optimization.
Incident Analyst

Teleperformance

Aug 2020 - Aug 2021 (1 year 1 month)

- Within the IT services area, I was responsible for leading the IM (incident management) team, providing the corresponding technical support and analysis at the process level on the incidents reported for their respective escalation with the third level areas such as: networks, telephony, hardware and software among others. - Responsible for proposing improvements in IT services and identifying possible incidents that affect the productivity of operations in order to categorize the failures and define if they affect severity, thus mitigating the impact on operations.
Analista de soporte IT

Axity

Jan 2020 - Aug 2020 (8 months)

Encargado de realizar escalaciones, brindar soporte de software y hardware a nivel informatico y manejo de bases de datos
Analista de Soporte Bilingüe

Concentrix

Jun 2019 - Jan 2020 (8 months)

analista de soporte, encargado de brindar soluciones a sistemas de seguridad, problemas de hardware y conexiones de red
C

Ingeniero en prácticas

Cristaleria Peldar SA

Jul 2017 - Dec 2017 (6 months)

Education 0% verified

Alvaro Guerrero

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