Customer Service Supervisor
Cordia Comunicações telefonia VoIP S/A
Jul 2007 - Jan 2011 (3 years 7 months)
Customer Service voIP telephony service consumer , then went to the billing department where I became responsible for the exclusion and inclusion of customers SPC and direct negotiation with delinquent customers . After I went to the quality sector where I became responsible , acting in the customer profile analysis in migrations and new accessions and also in the control of routes for customers of call completion as their use with daily monitoring . Supervising the quality sector, take care of the management, monitoring of calls made in the industry , team motivation, feedback and follow-up performance of the operators