Alvaro Burga

B

Product Manager &ScrumMaster

BLAZE,

May 2021 - Jan 2025 (3 years 9 months)

• Defined and executed product roadmaps, accelerating feature delivery cycles by 25% and improving customer retention by 15%. • Led rollout of Metrc and Biotrack integrations across 10+ states, achieving 100% regulatory compliance and a 40% reduction in reporting errors. • Facilitated Agile ceremonies and coached an 18-member cross-functional team, boosting collaboration and sprint completion rates. • Partnered with engineering to define scalable API architectures and data pipelines for compliance reporting. • Launched multiple features aligned with customer feedback and data-driven insights, contributing to a 20% increase in product revenue. • Drove backlog prioritization and stakeholder alignment to ensure delivery of high

S

CEO &Founder

SUIT,

May 2018 - May 2021 (3 years 1 month)

• Developed custom ERP solutions tailored to logistics and payment management. • Led customer discovery and UX research, aligning product offerings with business needs. • Oversaw all product lifecycle stages, from ideation through launch, achieving product-market fit and customer retention targets. • Actively engaged in the Software Development Life Cycle (SDLC), particularly on the backend, where I utilized API development and documentation to enhance system integration and functionality, ensuring our solutions met the evolving needs of our clients.

C

ITManager &Product Owner

COMPASS GROUP,

Jan 2013 - Mar 2018 (5 years 3 months)

• Implemented Microsoft Teams and Zoom across regional offices to enhance collaboration and real-time communication. • Led the migration from legacy PBX systems to cloud voice infrastructure via Microsoft Teams Direct Routing. • Defined requirements and collaborated with developers to design custom applications tailored to business needs. • Conducted UX research and system improvements, increasing adoption rates of internal platforms. • Introduced Agile best practices within the IT team, accelerating project delivery by 25%. • Utilized Trello for tracking development projects, ensuring transparency and accountability within the team. Additionally, leveraged shared APIs to facilitate third-party integrations, enhancing overall syst

D

Project Manager

DIRECTV Panamericana,

Jan 2010 - Jan 2013 (3 years 1 month)

• Managed multi-country software implementation projects, ensuring alignment with business goals. • Facilitated cross-team collaboration to enhance product adoption and usability. Additionally, verified the correct use of regional APIs, which informed the creation of effective workflows for implementations, thereby streamlining processes and improving overall project outcomes.

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Alvaro Burga