Bilingual Industrial Engineer specialized in Project Management with a focus on Business Intelligence, with over four years of experience in operations management, quality assurance, international logistics, and customer success. Proven track record leading cross-functional teams, optimizing processes, and driving continuous improvement initiatives to enhance service delivery and operational efficiency. Strong analytical background with expertise in KPI monitoring, data validation, and reporting using Excel, Power BI, and Google Apps. Known for a strategic, data-driven approach to problem-solving, with a strong commitment to customer satisfaction, quality standards, and cross departmental collaboration.