Altair Fuertes Cárdenas

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Commmercial executive

Volando Viajes Operadora

Jul 2021 - May 2022 (11 months)

Opening of commercial department. Creation and update of database of more than 3K travel agencies in Mexico. Design and execution of webinars for travel agencies on products and services, update of sanitary requirements and restrictions for international travel. Prospecting and establishment of commercial relationship with travel agencies through sales calls. Commercial alliances with airlines. Achievement: succesfully positioning the company in the wholesaler market within six months.
Customer Service Guest Specialist

ttec

Aug 2020 - Jul 2021 (1 year)

English speaking customer service agent at worldwide line. Opening of local cutomer services operations for Booking.com Achievement: Appointed for supervisor training.
Mexico Sales Representative

MarketOne International

Jan 2018 - Apr 2020 (2 years 4 months)

In charge of devising and implementing commercial strategies for the sale of worldwide tourism products and services in Mexico. Management of ±100 accounts (mainly tour operators and wholesalers). Account opening, closing and maintenance; request and application of special and promotional rates; attendance to trade events. Creation and distribution of weekly reports about local trade and market conditions. Local sales forecast and competitor's update. Achievement: increase of Mexican sales to most popular US destinations by 11% on 2018, and by 7% on 2019.
Account Manager

British Airways

Jan 1994 - Jul 2017 (23 years 7 months)

Prospecting and sales for trade and corporate accounts. Follow up and account manitenance for corporate contracts. Achievement: Positioning London as the third European destination in the Mexican market for 16 years.

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Altair Fuertes Cárdenas

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