Alonso Prdm
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Logistics Coordinator |
Customer Service Specialist | | logistics coordinator
Medellín, Antioquia, Colombia
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Full-time jobs
Résumé
Jobs
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- POperations SupervisorPrevalent LogisticsJan 2025 - Aug 2026 (1 year 8 months)Currently, I work in the logistics sector as an Operations Supervisor, leading the AM shift. In this role, I:
Train and onboard new team members to ensure they meet operational and quality standards.
Oversee tracking and tracing activities to ensure shipments are delivered accurately and on time.
Prepare quotations, manage bookings, and maintain strong client relationships to ensure high satisfaction.
Coordinate daily operations through effective email communication, ensuring smooth collaboration between clients, drivers, and partner carriers. 
Logistics Coordinator verified_user Verified experienceLean Solutions GroupOct 2023 - Jan 2025 (1 year 4 months)As a Logistics Coordinator, I was responsible for monitoring transportation operations and ensuring shipments moved efficiently from pickup to delivery. My role required constant communication with carriers, customers, and internal stakeholders to resolve issues quickly, maintain service levels, and guarantee on-time performance across multiple transportation networks.
Key Responsibilities
- Tracked and traced trucks to ensure timely pickups and deliveries.
- Coordinated transportation activities with internal fleets and third-party carriers.
- Maintained communication with carriers and customers primarily through email.
- Monitored shipment progress and proactively identified potential delays.- POperations Manager verified_user Verified experiencePolaris PoweredNov 2022 - Aug 2023 (10 months)As Operations Manager for a call center specializing in appointment scheduling for dental clinics, I oversaw the performance of two operational teams composed of more than 80 agents and 6 Team Leaders. My responsibilities included managing daily operations, developing performance strategies, maintaining client relationships, and ensuring service quality standards were consistently met. Through data-driven decision making and continuous coaching initiatives, I focused on improving conversion rates, customer satisfaction, and overall operational efficiency.
Key Responsibilities
- Managed the daily operations of two call center accounts.
- Supervised more than 80 agents and 6 Team Leaders.
- Led recruitment, - PTeam LaderPolaris PoweredDec 2021 - Nov 2022 (1 year)As Team Leader, I supervised a team responsible for scheduling appointments for multiple dental clinics across the United States. My role focused on ensuring agents consistently achieved performance goals while delivering exceptional customer service. I monitored daily productivity, conducted quality assurance evaluations, and provided coaching to improve conversion rates, appointment retention, and overall team effectiveness.
Key Responsibilities
- Supervised and supported a team of appointment setters.
- Monitored daily call volume and performance metrics.
- Ensured agents maintained target conversion rates and service standards.
- Conducted monthly Quality Assurance (QA) evaluations.
- Revie - PAppointment SetterPolaris PoweredJun 2021 - Dec 2021 (7 months)As an Appointment Setter, I was responsible for scheduling appointments for dental clinics while providing a positive and professional customer experience. I worked directly with patients to coordinate consultations and orthodontic evaluations, ensuring efficient scheduling processes and maximizing appointment attendance rates.
Key Responsibilities
- Scheduled appointments for dental consultations and orthodontic evaluations.
- Managed inbound and outbound calls with patients.
- Provided professional customer service and appointment support.
- Resolved scheduling conflicts and patient concerns.
- Updated and maintained accurate patient information.
- Confirmed appointments and reduced no- - Customer Service SpecialistTeleperformanceJul 2020 - Feb 2021 (8 months)As a Customer Service Representative, I provided support to customers through multiple communication channels, assisting with inquiries, account-related issues, order management, and problem resolution. I focused on delivering a positive customer experience by addressing concerns efficiently, demonstrating empathy, and ensuring timely follow-up on each case.
This role strengthened my communication, problem-solving, and customer relationship management skills while working in a fast-paced environment. I consistently collaborated with team members to maintain service quality standards and contribute to customer satisfaction and retention goals.
Key Responsibilities
- Assisted customers with account, billing - Coffee Production & Quality Assurance LeadDE LOLITA RESTÓ CAFÉJan 2019 - Mar 2020 (1 year 3 months)As the person responsible for launching the company's new coffee production division, I collaborated with coffee growers, roasters, and cupping specialists to develop the brand's signature coffee profile. After implementation, I independently managed production planning, quality assurance, inventory control, and order fulfillment for approximately 15 coffee shops.
I also trained baristas on coffee preparation, customer service, and product knowledge, helping ensure consistency across all locations while gaining hands-on experience throughout the entire coffee production and distribution process.
Key Responsibilities
- Participated in the development and implementation of the company's in-house coffee produ
Education
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0% verified
- Ingeniería de telecomunicacionesUniversidad de Carabobo
- Manual QA tester, Software informático y aplicaciones multimediaGoIT start your career in ITJun 2023 - Oct 2023 (5 months)How to be a Manual QA software tester, learn about Scrum/Agile type of metodology, How to do test plan, how to run test cases, How to work using Jira, Trello. How to use softwares such as Postman to test API's and DBeaver to test Data Base.