Front Desk - Customer Support
Mt. Olympus Water & Theme Park Resort
Dec 2017 - Mar 2018 (4 months)
- Mentor and support my colleagues with technical or communication skills.
- Mentor and support my colleagues with technical or communication skills.
- Take reservations over the telephone.
- Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions.
- Refer guests to appropriate departments to resolve complaints or provide suggestions.
- Compute bills and take payments.
- Contact housekeeping and maintenance departments when a problem is reported.
- Receive calls, provide requested information and transfer calls.