Alondra Guardado 29 years old

Jobs 0% verified

Customer Service Representative

Tata Consultancy Services

Oct 2024 - Nov 2025 (1 year 2 months)

Assisted customers with order inquiries, including tracking, status updates, delivery information and issue resolution.
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Sales Representative

Alliance Teleconnect

Nov 2023 - Oct 2024 (1 year)

Conducted outbound calls to potential customers offering extended vehicle repair warranties. Promoted to closer. Handling final negotiations and securing sales agreements.
Customer Support Representative

Cognizant

Nov 2019 - Jul 2020 (9 months)

Responded to customer inquiries (Gap, Old Navy) regarding order tracking, product availability. Processed orders, returns and exchanges. Promoted to handle supervisor – level calls, resolving escalated issues and providing guidance to peers.
Customer Service Representative

AT&T

Nov 2018 - Oct 2019 (1 year)

Managed inbound calls to negotiate payment arrangements and facilitate the timely collection of overdue accounts. Processed payments, provided detailed billing explanations.
Customer Support Representative

Alorica

Oct 2015 - Mar 2017 (1 year 6 months)

Provided customer support (Amazon) by addressing inquiries and resolving issues related to customer orders, packages and delivery concerns. Assisted customers with placing orders, making modifications and processing cancellations over the phone. Tracked shipments and provided timely updates on delivery status.
Customer Support Representative

Teleperformance

Jun 2012 - Apr 2014 (1 year 11 months)

Provided technical support for cable internet, and phone services (Comcast), resolving a wide range of customer issues related to service disruptions, connectivity and equipment troubleshooting. Assisted customers with billing inquiries, processed payments.

Education 0% verified

Alondra Guardado

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