Alma Rosa Reyna Mendoza Video Analyst

CUSTOMER SERVICE ADVISOR

Farfetch

Sep 2023 - Current (2 years 8 months)

• Led a commitment to operational excellence, anchoring all efforts in a relentless pursuit of customer delight. • Took the lead as the frontline ambassador, seamlessly handling customer inquiries via various channels such as email and telephone. • Demonstrated mastery in product and service knowledge, providing thorough guidance and resolving queries with precision. • Built lasting relationships with customers, representing the brand values to keep them coming back. • Directed seamless, world-class customer experiences through synergistic collaboration with teams spanning content creation, payments, fraud prevention, delivery, and customer care services.

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NATIONAL SALES SUPPORT EXECUTIVE

RISO DE MÉXICO S.A. DE C.V.

Dec 2019 - Apr 2022 (2 years 5 months)

• Collaborated with the sales staff to follow up on sales opportunities • Supported dealers with sales and marketing assistance • Sent sales historical information to dealers to help them maintain their booking levels • Created a database for the Consumable Campaign and sent personalized mail merging letters to invite dealers to subscribe and participate in the campaign • Actively participated in industry events and pursued lead opportunities, resulting in the expansion of the customer database • Conducted ongoing training sessions on software systems, customer service techniques, and product knowledge • Assisted the sales staff in planning and preparing webinar RISO product training sessions for RISO dealers and end-users • Updated

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CUSTOMER SERVICE AND DELIVERY LOGISTICS. COLLECTION OFFICER

RISO DE MÉXICO S.A. DE C.V.

Feb 2009 - Apr 2022 (13 years 3 months)

• Successfully performed dual roles as Customer Service and National Sales Support Executives from 2019 to 2022, reporting to two superiors of different nationalities and professional profiles. Demonstrated exceptional organizational skills and adaptability in managing responsibilities and achieving high performance standards • Provided onboarding training and support to new RISO de Mexico Administrative Assistants and Customer Service Executives, ensuring a smooth transition into their roles • Customized sales reports using Netsuite • Managed purchase orders from distributors, ensuring smooth processing and addressing any deviations or complaints • Oversaw equipment, accessories, supplies, and spare parts deliveries to customers • Ma

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KINDERGARTEN ENGLISH TEACHER

WASHINGTON KINDERGARTEN, S.C.

Aug 2007 - Feb 2009 (1 year 7 months)

• Instructed students in essential skills such as color, shape, number, and letter recognition, personal hygiene, and social skills • Observed and evaluated students' performance, behavior, social development, and physical health • Provided diverse materials and resources to facilitate exploration, manipulation, and learning activities • Collaborated with parents, teachers, counselors, and administrators to address students' behavioral and academic challenges • Prepared students for higher grades by encouraging them to pursue learning opportunities and persevere through challenging tasks

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ENGLISH TEACHER

Harmon Hall Language Institute

Nov 2006 - Mar 2007 (5 months)

• Instructed English language skills to children, teenagers, and adults • Implemented the Harmon Hall program to meet the diverse needs and interests of students • Designed and delivered dynamic and engaging lessons, fostering student participation and interaction

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OFFICE ADMINISTRATOR

SR TELECOM INC. LA

May 1996 - May 2000 (4 years 1 month)

• Negotiated real estate transactions, financing, and resolved title and zoning issues • Managed expenditures for the Local Office in Bolivia, achieving a 20% reduction in office expenses through effective negotiations with hotels, and suppliers • Controlled billing processes for the Local Office • Oversaw temporary equipment exportations for repairs in Montreal, Canada, ensuring smooth logistics from packing to shipping and return • Managed checks issued by the national office • Conducted checkbook reconciliations • Monitored immigration status and work visas for foreign personnel supporting Mexican operations • Maintained accurate records of working visa renews

Alma Rosa Reyna Mendoza

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