Allyssa Ellis

Allyssa Ellis

About

Detail

Customer-centric chat, email and phone support specialist eager to share my skills.
Virginia, United States
Contact Allyssa regarding: 
work
Full-time jobs
Starting at USD67k/year

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • C
    Client Services Tier 2
    Caret Legal Remote
    Jun 2024 - Current (2 years 5 months)
    • Delivered Tier II technical support for cloud-based legal and accounting software, resolving escalated issues related to financial reporting, bookkeeping discrepancies, and chart of accounts through virtual tools including Zoom and remote desktop platforms. • Collaborated cross-functionally with product experts and customer operations teams to provide technical documentation, communicate software bugs, and contribute to product updates post release, ensuring accuracy and continuous service improvement. • Managed high-volume support queues while meeting SLAs, prioritizing urgent client inquiries, documenting case resolutions, and maintaining a high level of responsiveness and professionalism in a fully remote, fast-paced SaaS environmen
  • Procore
    Technical Support Advisor
    Procore
    Sep 2023 - Feb 2024 (6 months)
    • Acquired and maintained comprehensive understanding of Procore's business model, system architecture, and tools to optimize system use and maximize impact, ensuring alignment with the business model, system architecture, and system optimization.
    • Operated effectively within a dynamic and fast-paced contact center environment, diligently adhering to assigned schedules to ensure seamless coverage for customer inquiries and technical support needs, reflecting proficiency in contact center operations, demanding environments, and schedule adherence. Additionally, my experience with CRM tools enhanced my ability to engage with clients of all levels of expertise in construction site management, further improving customer satisfaction and
  • I
    Tier 2 Technical Support Specialist
    Intuit, Inc.
    Jan 2019 - Aug 2023 (4 years 8 months)
    • Led onboarding, training, and support for QuickBooks Time, TurboTax, and ProServices teams, delivering remote walkthroughs, live Zoom sessions, and custom presentations to improve product knowledge, onboarding success, and team performance. • Provided advanced technical support across multiple platforms, including QuickBooks Online/Desktop, Payroll integrations, and TurboTax Online, resolving escalated issues via Slack, Zoom, and cloud-based ticketing systems. • Maintained active certifications and delivered compliance-focused training in tax preparation and payroll software, contributing to increased accuracy, efficiency, and adherence to industry standards among support specialists. • Collaborated with cross-functional leadership to
Education verified_user 0% verified
  • Walden University
    Bachelor of Science Business Administration
    Walden University
    Oct 2023 - Jul 2025 (1 year 10 months)