Production Support Analyst
Sistema de Transferencias y Pagos - STP
Feb 2023 - Jun 2024 (1 year 5 months)
• Provided second-level support to clients, facilitating seamless technological integration through APIs • Analyzed and interpreted database logs to troubleshoot and resolve technical issues • Conducting real-time monitoring of the operational status of STP's web services, and overseeing the connections of participating institutions in the SPEI network linked to Banxico • Tracking and addressing production incidents reported by clients through a ticketing system, adhering to established response and resolution timelines • Crafting and disseminating institutional communications during infrastructure maintenance, involving the creation, editing, and distribution of notifications to clients regarding STP's infrastructure updates