Allan Martinez

Allan Martinez

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Ingeniero en Sistemas Computacionales
Toluca, State of Mexico, Mexico

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Résumé


Jobs verified_user 0% verified
  • S
    Production Support Analyst
    Sistema de Transferencias y Pagos - STP
    Feb 2023 - Jun 2024 (1 year 5 months)
    • Provided second-level support to clients, facilitating seamless technological integration through APIs • Analyzed and interpreted database logs to troubleshoot and resolve technical issues • Conducting real-time monitoring of the operational status of STP's web services, and overseeing the connections of participating institutions in the SPEI network linked to Banxico • Tracking and addressing production incidents reported by clients through a ticketing system, adhering to established response and resolution timelines • Crafting and disseminating institutional communications during infrastructure maintenance, involving the creation, editing, and distribution of notifications to clients regarding STP's infrastructure updates
  • Komatsu México
    IT intern
    Komatsu México
    Nov 2022 - Feb 2023 (4 months)
    • Conducted professional duties involving the preparation of computer equipment for new personnel, encompassing the complete setup of computers, installation of necessary software, and providing instructions to employees on the usage of both software and hardware tools essential for their work • Software and hardware support for internal staff • Corrective repair and preventive maintenance for computer, printing, and cell phone equipment • Inventory of company technological resources
  • D
    Customer Experience Representative
    DoorDash Technologies
    Aug 2022 - Nov 2022 (4 months)
    • Specialized assistance for order shipments of products and/or services • Coordination and tracking of shipments to users • Assistance in digital payments * Slack as internal communication channel
  • EasyPay Finance
    Collections Representative
    EasyPay Finance
    Apr 2022 - Aug 2022 (5 months)
    • Collections representative for clients with financial loan debts • Addressing and resolving credit bureau inquiries, as well as providing financial advice to maintain a good credit profile • Generated detailed reports for management on billing and collections activities
  • V
    Coordinator of Scheduling and Installation for Fleet Tracking Devices
    Verizon Connect
    Dec 2020 - Feb 2021 (3 months)
    • Responsible for coordinating appointments with transportation companies for Verizon technicians to install GPS units in cargo and transportation vehicles • We installed vehicle activity recording units to collect data such as distance traveled, activity time, fuel usage, etc.
  • Getaround
    Customer Experience and Collections Representative
    Getaround
    Oct 2019 - Dec 2020 (1 year 3 months)
    • Tracking trajectory and roadside service • Responsible for analyzing user debts to offer payment plans • Managed customer accounts, ensuring that billing and payment information was accurate and up-to-date • Scheduling for vehicle rentals • Live geolocation service and remote vehicle unlocking • Used customer relationship management (CRM) systems to accurately track and manage customer data * Slack as intern communication channel
  • Dish Network
    Tech Support and Customer Experience Representative
    Dish Network
    Feb 2018 - Jul 2018 (6 months)
    • Technical support for audio and video receiver equipment, checking signal receptions and installations. • Diagnosed and resolved customer system issues in timely manner, improving customer experience and reducing customer complaints • Home video equipment network maintenance. • Addressing and resolving account statements and payments.
Education verified_user 0% verified
  • C
    CCNAv7
    CiscoNetworkingAcademy
    Apr 2023
  • Universidad Tecnológica de México
    Cisco Certified Network Associate
    Universidad Tecnológica de México
    Sep 2021 - Current (4 years 11 months)
  • N
    Technical Career in Industrial Welding, Centro de Estudios Científicos y Tecnológicos
    No. 7 "Cuauhtémoc" IPN
    Jun 2014 - Jul 2017 (3 years 2 months)