Allana Correa

Support Analyst and Customer Support professional with experience in SaaS, digital platforms, travel, and global environments. I have a strong background in customer support operations, issue resolution, compliance, and user experience, working with international clients and multicultural teams. Throughout my career, I’ve supported customers across multiple channels, handled sensitive cases, and ensured service quality while meeting internal policies and SLAs. Currently working as a Support Analyst at Carta, I collaborate with cross-functional teams to investigate issues, assist users, and improve operational processes. I also bring previous experience in Content Moderation, Customer Success, and Travel Operations, which strengthened my attention to detail, decision-making, and ability to work under pressure. Fluent in Portuguese, English, Spanish, and Italian, I thrive in fast-paced, global environments and am motivated by roles that combine problem-solving, communication, and operational excellence.