Allan Mr | Torre.ai

Research Consultant

Chuka University

May 2025 - Current (1 year 4 months)

• Mobilizing and engagingyouths for public participation • Collecting and gatheringviews and information about the challenges experienced byyouths in counties • Collating information gathered into a comprehensive report • Developing policies and recommendations based on the research with various youths across the county

Assistant researcher

Chuka University

Apr 2025 - Current (1 year 5 months)

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PaymentAssociate

Standard Focus LTD

Mar 2024 - Dec 2024 (10 months)

• Responsible for accurate and timely processing of deposit transactions • Responsible for checking the bank and the back-end for all deposit claims of the player • Responsible for escalating to Level 2 any IT issues or PC issues found during the shift • Inform the Senior/Shift Leader of any transactions that need further verification • Inform seniors/shift leaders of any irregularities found in the transactions handled • Responsible for balancing the Bank balances of his/her assigned banks • Perform other duties as deemed necessary by the management • Enhanced team productivity by streamlining communication and implementing efficient project management tools. • Established strong relationships with key stakeholders, facilitating e

Cloudfactory worker

CloudFactory

Jan 2024 - Mar 2024 (3 months)

• Data entry • Data processing (audio transcription) • Data collection • Data categorization • Cleaned and straightened work areas to maximize productivity and safety. • Followed instructions and procedures to complete assigned tasks. • Worked fast to complete tasks and meet daily deadlines. • Maintained work areas by cleaning and straightening for maximum productivity and safety. • Reported defective products or machinery to supervisor.

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Freelancing

Jan 2023 - Current (3 years 8 months)

• Gathering raw data for research for different organizations • Creating questionnaires and surveys for data collection for companies • Performing organizational data analysis from time to time for different SMEs • Data entry, excel, and word processing

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Chat Moderator

Cloudworkers Online Community Platform

Jan 2022 - Jun 2022 (6 months)

• Monitored and moderated chat rooms to ensure adherence to community guidelines and standards • Responded promptly to user inquiries and concerns, providing accurate information and assistance • Effectively identified and addressed inappropriate content, maintaining a safe and respectful online environment • Collaborated with cross-functional teams to develop and implement improved moderation processes • Delivered comprehensive reports on chat activity and trends, informing management decisions. • Supported the growth ofthe community by engaging users in constructive conversations and activities. • Participated in regularteam meetings, sharing insights on chat activity patterns to inform policy updates or enhancements. • Streamline

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Customer Support Representative

Shield Forensics Tech Solutions

Jan 2021 - Dec 2021 (1 year)

• Assisted customers via live chat, email, and phone, resolving issues and providing technical support • Maintained a high level ofcustomersatisfaction through clear and concise communication • Collaborated with the product development team to relay user feedback for continuous improvement

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Number Registration Assistant

Ministry of Interior and Coordination of National Government

May 2019 - Jun 2019 (2 months)

• Mobile registration moving from home to home, and mobile centres like shopping centres • To harmonize, incorporate, and collate into the register information from other databases in the government agencies relating to the registration of persons • To assign a unique national identification numberto every person registered • Streamlined interdepartmental communications by facilitating regular meetings between registration assistants and other relevant teams within the organization. • Contributed to a well-organized office environment through proper filing and document management tasks. • Assisted with special projects as assigned by supervisors, contributing valuable input to drive improvements within the department. • Enhanced cust

Allan

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