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Alita Gale-Fields

About

Detail

British Columbia, Canada

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • M
    CUSTOMER SERVICE REPRESENTATIVE
    Maximus BCHealth Insurance, Inc.
    Oct 2023 - Jul 2024 (10 months)
    Coordinate health appointments, improving public health access; inform on services and aid programs. Assist with tax documentation and inquiries, enhancing citizen support and service efficiency. Deliver accurate health and tax information, fostering community trust and engagement. Analyzed customer feedback to refine service processes, resulting in marked gains in client satisfaction and efficiency. Maintained comprehensive records of health service inquiries, ensuring precise data for strategic planning and compliance. Guided citizens through complex tax and health service applications, fostering trust and community engagement. Implemented streamlined scheduling systems, leading to reduced wait times and improved appointment management.
  • Public Storage
    CUSTOMER SERVICE SPECIALIST
    Public Storage
    Sep 2022 - Jun 2023 (10 months)
    Achieved 85% sales closing rate by aligning storage solutions with customer needs Resolved complex customer issues, enhancing satisfaction and retention Efficiently managed high-volume inquiries, maintaining service excellence Collaborated with team members to streamline inquiry processes, enhancing service delivery and efficiency. Analyzed customer feedback to refine service strategies, contributing to improved client experience.
  • J
    DATA ENTRY / TRANSCRIBER
    Joan Holmes &Associates
    May 2020 - Feb 2025 (4 years 10 months)
    Manage government files with accuracy, ensuring confidentiality and compliance. Process documents precisely, adhering to data security standards. Organize documents for efficient retrieval and workflow improvement. Maintained rigorous attention to detail, ensuring data integrity and minimizing errors in high-stakes project documents.
  • R
    TEAM LEAD
    Reitmans
    Sep 2014 - Feb 2020 (5 years 6 months)
    Led sales team to boost revenue and enhance customer satisfaction Resolved customer disputes, improving service quality Trained and mentored team, fostering high performance
  • S
    ADMINISTRATIVE ASSISTANT
    Starr Gymnastics and Fitness
    May 2012 - Apr 2014 (2 years)
    Oversee office tasks, schedule coordination, and customer records management for streamlined operations Processed payroll and assisted with HR documentation, enhancing accuracy and efficiency Managed client enrollment and database updates, improving data reliability and client satisfaction
Education verified_user 0% verified
  • Algonquin College
    COLLEGE CERTIFICATE IN EVENT MANAGEMENT
    Algonquin College
    Sep 2018 - Jun 2019 (10 months)
  • W
    HIGH SCHOOL DIPLOMA
    Woodroffe High School
    Jan 2010 - Jan 2014 (4 years 1 month)