Computer and Systems Engineering graduate specialized in Manual QA with 6 years of experience in the field. I'm passionate about delivering high-quality products and ensuring a seamless user experience. My technical knowledge and QA expertise allow me to contribute beyond testing, supporting tasks such as database updates and process improvements. Leading user support has deepened my understanding of user needs, enabling me to advocate for them effectively within the team. This has led to better user engagement, improved product reliability, and faster resolution of issues. I'm proactive in identifying opportunities for improvement, creating systems to reduce human error, and collaborating closely with development teams to enhance product quality and user satisfaction.