A

Ali Somarriba

About

Detail

Managua, Nicaragua
Contact Ali regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    EVIDENCE LEGAL ASSISTANT
    ALONSO&ALONSO
    Jun 2023 - Jun 2024 (1 year 1 month)
    Supporting attorneys and managing client cases by handling a range of administrative and legal tasks, client intake and communication, preparing and filing immigration forms (such as I 130, I-485, etc.), and organizing supporting documentation like passports and birth certificates. Managing case files, track deadlines, and assist with legal research or drafting documents under the attorney's supervision. Created packets via Adobe to work along with all the departments to mail it to USCIS, and inform the clients about all the process.
  • Trax
    SUPPORT TEAM LEADER
    Trax
    Oct 2021 - Current (5 years 1 month)
    Monitored and tracked team performance to ensure KPIs were consistently met. Acted as the primary point of contact between field representatives and clients, ensuring that all client expectations were fulfilled and that the service provided met their satisfaction.
  • Accedo Technologies
    TEAM LEADER/ TRAINER
    Accedo Technologies
    Nov 2020 - Oct 2021 (1 year)
    • Responsible for ensuring accurate billing and the timely submission of both electronic and paper claims, monitoring claim status, escalating rejected or denied claims, documenting account activities, pursuing overdue receivables, and forwarding accounts to Collections Agency when necessary. • Led a 15-person team to achieve performance goals by providing consistent feedback, coaching, and guidance on skill development. • Managed a 15-person team through the entire medical billing cycle (including patient registration, insurance verification, encounter handling, medical transcription, coding, charge entry and transmission, accounts receivable, denial management, payment posting, and collections as required), monitoring progress and guid
  • CONCENTRIX NICARAGUA
    CUSTOMER SERVICE ADVOCATE
    CONCENTRIX NICARAGUA
    Nov 2019 - Mar 2020 (5 months)
    • As being part of Concentrix, I helped customers to resolve issues over the phone, navigating through the websites, educating them about how to manage their accounts, subscriptions and services, billing cycle and how to avoid from being suspended, configure family and privacy settings on their consoles, devices and promoting services by highlighting their benefits
Education verified_user 0% verified
  • Universidad Americana UAM
    CIVIL ENGINEER
    Universidad Americana UAM
    Jan 2020 - Current (6 years 10 months)
  • C
    DIPLOMA DE BACHILLERATO, CIENCIAS, LITERATURA Y FILOSOFÍA
    COLEGIO CENTROAMÉRICA DEL SAGRADO CORAZÓN DE JESÚS
    Jan 2010 - Jun 2014 (4 years 6 months)