A
Alira Marie Lam Ballestero
About
Detail
Nicaragua
Contact Alira regarding:
work
Full-time jobs
Starting at
USD19/hour
Résumé
Jobs
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Operations / Store Support RepresentativeOpticall BPOMar 2023 - Current (3 years 8 months)• Provide operational and administrative support to store teams and Regional Managers across multiple locations.
• Handle escalated customer and store issues, ensuring timely and effective resolution.
• Coordinate store scheduling and appointment management to support daily business operations.
• Troubleshoot payment, order, and system-related issues while maintaining service quality standards.
• Collaborate directly with management to address operational challenges and support process improvements.
• Generate reports, maintain documentation, and track operational data for management review.
• Ensure accuracy of customer and store records while supporting compliance with company procedures.
• Manage multip- Customer Service RepresentativeOpticall BPOMay 2021 - Feb 2023 (1 year 10 months)• Assisted customers with inquiries, service requests, and account-related concerns.
• Investigated and resolved customer complaints while maintaining high satisfaction levels.
• Provided accurate information regarding products, services, and company policies.
• Documented customer interactions and maintained detailed records within company systems.
• Demonstrated strong communication skills when resolving complex customer issues. - Customer Service RepresentativeIBEX GlobalSep 2020 - Apr 2021 (8 months)• Assisted customers with orders, returns, shipping concerns, and product inquiries.
• Resolved customer issues efficiently while meeting company performance standards.
• Maintained a professional and customer-focused approach in a high-volume environment.
• Provided accurate information and support through multiple communication channels.
Education
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- PHigh School DiplomaPearl Lagoon Academy of Excellence (PLACE)Jan 2013 - Jan 2017 (4 years 1 month)