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Ali Oriqat

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California, United States

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Résumé

Jobs verified_user 0% verified
  • Sumo Logic
    Senior Manager, IT Operations
    Sumo Logic
    Apr 2024 - Aug 2025 (1 year 5 months)
    • Directed a global team of five IT support specialists for a hybrid workforce of 800+ employees, providing Tier 2+ technical assistance for hardware and SaaS platforms. • Led global MDM migration from Jamfto Kandji, cutting spend by 50% while improving macOS device management. • Achieved 40% reduction in SaaS and equipment spend by consolidating platforms and leveraging relationships with trusted partners, such as Apple Business and CDW. • Drove initiatives to implement native AI features, such as Google Gemini, Zoom AI Companion, and Atlassian Rovo, as well as Druva cloud backup solution. • Built RBAC/ABAC policies to automate application provisioning and license assignments in Okta using SAML/OIDC/SCIM/JIT concepts. • Maintained SL
  • Delphix
    IT Manager, Global End User Technology
    Delphix
    Apr 2021 - Apr 2024 (3 years 1 month)
    • Served as primary point of contact for IT, providing dedicated assistance to C-suite executives, including AV and conferencing support for global leadership meetings. • Managed award-winning IT team of five direct reports, achieving virtually 24/7 help desk support for workforce of 700+ employees worldwide. • Administered core Saas platforms, such as Okta, Google Workspace, Zoom, and Slack. • Deployed Kandji and ManageEngine MDM solutions to global Mac and Windows PC fleet. • Led migration initiatives for endpoint security, project management, and VoIP services. • Supported office expansions, including new entities in Europe, Asia, and South America. • Oversaw inventory and logistics, streamlining international asset distribution a
  • Delphix
    IT Lead, End User Services
    Delphix
    May 2020 - Mar 2021 (11 months)
    • Led global help desk operations for a team oftwo IT support specialists, cutting response/resolution times and exceeding service KPIs. • Coordinated the company's rapid shift to 100% remote work during COVID-19, ensuring zero downtime without service disruption and minimal turnaround for onboarding.
  • Delphix
    IT Specialist
    Delphix
    Aug 2018 - Apr 2020 (1 year 9 months)
    • Provided on-site and remote Tier 2 technical support for fleet ofmacOS, Windows, Linux, iOS, and Android devices, including onboarding and offboarding workflows. • Documented and updated service guides for support staff.
  • AT&T
    Technical Associate
    AT&T
    Sep 2017 - Aug 2018 (1 year)
    • Delivered top-rated technical support for mobile and home services, achieving regional recognition for high customer satisfaction scores and service activations. • Built tailored technology solutions for business and personal/home customers.
  • Apple Inc.
    Genius Bar Technician
    Apple Inc.
    May 2012 - Aug 2017 (5 years 4 months)
    • Provided expert hardware/software support across Apple's product ecosystem, achieving top performance in customer satisfaction and resolution efficiency. • Performed advanced troubleshooting ofApple devices while exercising empathy and conflict mediation with customers.
Education verified_user 0% verified
  • City College of San Francisco
    Business Administration
    City College of San Francisco
    Aug 2010 - May 2012 (1 year 10 months)