Aline Elizabeth Serna Ureña

Fluent in English and Spanish, spoken, and verbal Excellent communication Problem-Solving and Teamwork skills. Ability to foster long-term client relationships and understand their needs. Exceptional time management skills with attention to detail, accuracy and deadlines Analytical and practical abilities for client-directed, solution-focused project management roles. . Strong verbal and written communication skills to manage expectations, resolve issues, and provide clear updates with clients. Proficiency in managing team resources and ensuring efficient deployment based on client demands. Ability to oversee multiple projects at once, ensuring deadlines and expectations are met. Experience in training AI-powered chatbots to improve customer support, enabling 24/7 service while maintaining high levels of customer satisfaction.