Client Operations Delivery Analyst
Cisco
May 2020 - Feb 2022 (1 year 10 months)
As a Client Operations Delivery Analyst, I was responsible for conducting in-depth data analysis and designing comprehensive reports for stakeholders, utilizing advanced Excel features such as graphics, pivot tables, and formulas, as well as creating impactful PowerPoint presentations. I designed automated reports for weekly updates, which involved gathering insights from focus groups to inform data research and actions necessary for automation and UX/UI design improvements. My role included recurrent calls with customers and cross-functional teams to ensure alignment on business needs, allowing me to develop customized reports that met specific requirements. Additionally, I leveraged my experience in event planning and coordination to orga